Shipping Details:

• We delivery by EMS (Express Mail Service) to USA, Australia, Russia, New Zealand, Singapore, etc. It is estimated to arrive in 6--10 business days By EMS to Australia and New Zealand, 7-12 business days to USA, 10-15 business days to most European countries, 16-24 business days to Russia. Delivery time is different from different places.

• We send items to UK, Germany, France, Sweden, Switzerland, Ireland and some western European countries by DHL if your position is not a remote area for DHL. Items sent by DHL will arrive about 5-8 business days. Please check whether your location is a remote area with your zip code in the following link. https://remoteareas.dhl.com/jsp/first.jsp

• Remember to check your purchase before you sign your name! All of our items will be shipped within 1-2 business days after receipt of payment.

• Please understanding that international shipping requires more complicated shipping procedures ( such as both countries customs, transit station etc )It will most probably take longer time for your items to arrive at the final destination.

• After shipment, we will inform you tracking number and URL, you can track the delivery status anytime in person on the internet. What's more if you want to get the items safety please leave your phone number after your purchasing that will help the express company contact you in time (the phone number just for shipping only)
   

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility.
• Please check with your countrys customs office to determine what these additional costs will be prior to bidding/buying.

• We do accept the return for Quality problems & wrong description only. Please check the measurements clearly and contact us to make sure of it before your purchasing. Because we have large quantity bags, so, please allow us something unintentional omissions or mistakes on some bags in measurements.
• Returns will be determined on a case by case basis, If there is a problem please contact us within 7 days of receipt of item.
• We can not be responsible for a charge of mind or lost mail but if the mistake is ours, we will be glad to give full refund.
• Please allow us the opportunity to fix things before feedback.
   

• From Monday to Friday Excluding Chinese Holiday

• Chinese&Singapore: 9:30am--6:30pm 

• USA&Canada:10:30pm--9:30am

• Australia:11:30am--20:30pm    

• England:1:30am--10:30am

Company name: Guangdong Xinchao Trading Company
Address:Guangzhou,Guangdong Province,China
Zip code: 510000
Phone number:+86-013424088638