Cudeman Big Elephant Fixed Blade Bowie Knife | Stag Horn / Satin

We are an Australian owned and operated company, located in the Albury-Wodonga region.

We don’t take our success for granted. The Grit began in a single car garage, as an eBay only store, selling water pumps. From there, we grew to become one of Australia’s go-to spots for industrial, home, garden and outdoor gear.

The Grit has become popular with many online shoppers. We don’t claim to be the largest or flashiest but we separate ourselves from the pack with exceptional customer service and a commitment to creating a first-class shopping experience.

Need expert advice? Is there something you’re not sure about?

We would like to help you every step of the way. Feel free to contact our expert staff at a time that suits you, as we want your experience to be as easy as possible.

Simply click the contact eBay seller at the bottom of the page and we will assist you every step of the way.

At The Grit we offer full after sales phone and email customer support. We have customer support available from 8.30am to 7pm (AEST), Monday to Friday.

Payments can be made through PayPal with your credit card or available PayPal funds. Please note you don’t need to have a PayPal account to pay for your order, VISA, Master Card and American Express payments can also be processed through PayPal. Please contact us through eBay if you would like to make a payment over the phone.

Tax invoices will be sent with all orders.

We aim to dispatch all items within 1 business day. When we dispatch your item(s) you will receive an email confirmation. This email includes the freight provider we have used and a unique number that allows you to track your purchase. All orders can be tracked via the chosen carriers website.

If you are having difficulty with receiving your delivery, contact us through eBay. We want to help you every step of the way.

Delivery Times

Delivery times will vary depending on your location. For standard delivery allow 2 – 7 business days for your order to be delivered. If you are in a rural or remote area, it may be an additional 1 – 2 business days. Express Post is offered within Australia on eligible items at an additional cost.

What happens with non-delivery or lost parcels?

If you have still not received your parcel and your tracked parcel is showing as delivered, on the chosen carrier’s website, a card should have been left informing you where it is. The card should provide details on where and how to pick up your order or to rearrange delivery.

If you require further assistance, please don’t hesitate to contact us and our customer service team will advise you further or initiate an investigation with the carrier on your behalf.

30 Day Money Back Guarantee

We want you to love our products as much as we do! If you are not completely satisfied please let us know within 30 days for a full refund minus the cost of postage.

Simply click the contact eBay seller box at the bottom of the page to let us know and one of our friendly staff will assist you. Once we receive the item(s) back at our warehouse, we will then refund the full product cost back to you.

We recommend sending returns via registered post or courier as we do not accept responsibility for lost items.

Please Note

• Return requests must be lodged with The Grit Customer Service within 30 days of purchase. Contact us by clicking the contact eBay seller box at the bottom of the page and one of our friendly staff will assist you every step of the way.
• Please package the item to be returned in its original unopened brand new condition, ready to be put back on the shelf.
• Any shipping costs incurred are non-refundable.
• Refunds will be processed by The Grit within 48 hours of receiving the item at our warehouse.
• All refund claims made within the 30 day period will be issued in the method by which they were paid.
• Faulty goods will be dealt with as per the manufacturer's warranty and terms.
• Replacement products will only be shipped after the faulty item has been received and assessed.