★ FREQUENTLY ASKED QUESTIONS:

PLEASE READ BEFORE PURCHASING OR CONTACTING US WITH QUESTIONS THAT MAY BE ANSWERED BELOW.  IF YOUR QUESTION IS NOT ANSWERED BELOW, PLEASE SEND US A MESSAGE AND WE WILL ANSWER IT AS SOON AS POSSIBLE.

•      ALL ITEMS ARE NEW

•      JEWERLY ITEMS COME IN A JEWELRY POUCH

•      JEWERLY BOX IS NOT INCLUDED

•      YOU WILL RECEIVE ONE ITEM AS SHOWN IN PHOTOS UNLESS LISTING STATES OTHERWISE

•      PRICES ARE FIXED AND NON-NEGOTIABLE, NO MULTI ITEM DISCOUNTS

•      DUE TO HOW BUSY WE ARE, WE ARE UNABLE TO TAKE ADDITIONAL PHOTOS

•      THE LISTING IS FOR THE ITEM ONLY AND DISPLAY ITEMS ARE NOT INCLUDED IN THE PURCHASE.

•      THE PHOTOS IN THE LISTING ARE OUR PHOTOS.  WE DO NOT TAKE OTHER PEOPLES PHOTOS AND PASS THEM OFF AS OUR OWN. HOWEVER, STOCK PHOTOS MAY BE USED IF WE ARE UNABLE TO GET A GOOD PHOTO OF THE ITEM DUE TO REFLECTION OR TO SHOW DETAILS.

•      OUR ORIGINAL PURCHASE RECEIPT ARE NOT AVAILABLE AND NOT INCLUDED

•      WE DO NOT SHARE INFORMATION ABOUT OUR BUSINESS AND ITS OPERATIONS.

•       YOUR TRACKING NUMBER CAN TAKE 48 TO 72 HOURS TO UPDATE ONLINE.

•         WHEN YOUR PACKAGE IS ENROUTE, THE TRACKING INFORMATION WILL ONLY UPDATE WHEN YOUR PACKAGE REACHES THE NEXT SCANNING LOCATION. PLEASE DO NOT BE ALARMED IF IT LOOKS LIKE YOUR PACKAGE HASN’T UPDATED TRACKING INFORMATION IN A NUMBER OF DAYS, THAT JUST MEANS IT’S INTRANSIT.

•         PACKAGES ARE SHIPPED MONDAY THROUGH FRIDAY.  ANY ORDERS PLACED ON SATURDAY, SUNDAY OR HOLIDAYS WILL BE SHIPPED THE NEXT BUSINESS DAY.

IS YOUR PURCHASE A GIFT?

PLEASE INCLUDE A MESSAGE TO US WHEN YOU PURCHASE, IF YOUR PURCHASE IS A GIFT AND WE WILL INCLUDE A GIFT BOX/TISSUE PAPER.  WE ALSO CAN INCLUDE A CUTE GIFT NOTE WITH YOUR ORDER, JUST LET US KNOW WHAT YOU WANT THE NOTE TO SAY.

SHIPPING:

WE WORK TO GET YOUR ORDER OUT AS QUICKLY AS POSSIBLE, USUALLY IN ONE BUSINESS DAY.  BUT PLEASE ALLOW UP TO 3 DAYS FOR HANDLING TIME.  YOUR ITEM WILL BE MARKED AS SHIPPED ONCE IT HAS BEEN SENT.

PLEASE CONFIRM YOUR ADDRESS IS CORRECT. We are not responsible for orders not arriving due to an incorrect address on your order page.  We are not able to change incorrect addresses after your item has been marked shipped.

CANADA

FREE SHIPPING ~ Shipped via Canada Post letter mail.  Allow 1-3 weeks for delivery once your package has been shipped.  TRACKING IS NOT AVAILABLE.

*IF YOU WANT TO TRACK YOUR PACKAGE OR YOU NEED YOUR ITEM FOR A SPECIAL OCCASION OR A CERTAIN DATE, PLEASE CHOOSE EITHER EXPEDITED SHIPPING OR XPRESSPOST.

EXPEDITED PACKAGE (TRACKED) ~ Shipped via Canada Post Expedited Shipping.  Allow 1-2 weeks for delivery.  Your tracking number will be posted on your order page.     

XPRESSPOST (TRACKED) - Shipped via Canada Post Xpresspost.  Allow 4 to 6 days for delivery. Your tracking number will be posted on your order page.     

USA

~ PLEASE INCLUDE YOUR PHONE NUMBER ON THE NOTE TO SELLER SECTION ON YOUR ORDER.  THIS IS REQUIRED FOR THE SHIPPING LABEL.

TRACKED PACKAGE USA ~ Shipped via Canada Post.  Allow 1-3 weeks for delivery.  Your tracking number will be posted on your order page.     

INTERNATIONAL

~ PLEASE INCLUDE YOUR PHONE NUMBER ON THE NOTE TO SELLER SECTION ON YOUR ORDER.  THIS IS REQUIRED FOR THE SHIPPING LABEL.

TRACKED PACKAGE INTERNATIONAL ~ Shipped via Canada Post Tracked Package International.  Allow appx 2-4 weeks for delivery. Your tracking number will be posted on your order page.     

*For some countries it can take 6-10 weeks for delivery due to customs. 

*WE NO LONGER SHIP PACKAGES VIA AIR MAIL FOR INTERNATIONAL CUSTOMERS, DUE TO THE NUMBER OF CLAIMS SAYING ITEM NOT DELIVERED.  IF YOU HAVE ORDERED SOMETHING AND YOUR COUNTRY DOES NOT HAVE TRACKED PACKAGE AVAILABLE YOUR ORDER WILL BE CANCELLED, WE WILL NOTIFY YOU.

* WE HAVE NO CONTROL OVER THE SHIPPING COMPANIES OR COURIERS.  THEREFORE, DELAYS IN DELIVERY TIMES CAN OCCUR. DELAYS CAN ALSO OCCUR DUE TO CUSTOMS, HOLIDAYS OR OTHER REASONS OUT OF OUR CONTROL. PLEASE BE PATIENT YOUR ITEM IS ON ITS WAY TO YOU.  CONTACT US IF YOUR ITEM HASN'T ARRIVED WITHIN OUR ESTIMATED TIME FRAME.

DUTY & CUSTOMS ~ WE ARE NOT RESPONSIBLE FOR ANY DUTY OR CUSTOMS FEES CHARGED UPON DELIVERY OF YOUR PACKAGE.

COMBINED SHIPPING ~ WE WILL COMBINE SHIPPING IF BUYING MULTIPLE ITEMS ON THE SAME DAY.  YOU ONLY PAY ONE SHIPPING PRICE FOR ALL YOUR ITEMS.  WE WILL AUTOMATICALY REFUND YOU THE DIFFERENCE IF YOU OVERPAY.

PAYMENTS ~ WE REQUIRE IMMEDIATE PAYMENT FOR YOUR ORDER.  WE DO NOT HOLD ITEMS OR ACCEPT ORDERS THAT ARE NOT PAID AT THE TIME OF PURCHASE.

CANCELING AN ORDER ~ YOU MAY CANCEL YOUR ORDER UP UNTIL YOUR ORDER HAS BEEN MARKED SHIPPED.  ONCE YOUR ORDER HAS BEEN PROCESSED/SHIPPED, WE ARE NO LONGER ABLE TO CANCEL YOUR ORDER.

RETURNS ~ PLEASE CONTACT US IF YOU WISH TO RETURN YOUR ITEM WITHIN 7 DAYS FROM RECEIVING YOUR ORDER.

THE ITEM MUST BE RETURNED IN THE ORIGINAL CONDITION WITH THE JEWELRY POUCH AND ANYTHING ELSE INCLUDED WITH YOUR ORDER.  WE DO NOT ACCEPT RETURNS ON USED ITEMS. WE DO NOT ACCEPT RECEIVING RETURNS AFTER 30 DAYS FROM THE DATE OF PURCHASE.

FINAL SALE/CLEARANCE ITEMS ARE ALL SALES FINAL. (NON RETURNABLE/NON REFUNDABLE)

*SHIPPING IS NON-REFUNDABLE AND BUYER PAYS FOR THE RETURN SHIPPING.

FEEDBACK ~ Our goal is to earn your 5-star review, 100% Positive Feedback. If you have any problems with your transaction, please give us an opportunity to MAKE IT RIGHT before leaving negative review/feedback.

THANK YOU, WE APPRECIATE YOUR BUSINESS <3