Delivery Times:
Our items are stocked so delivery can be arranged and delivered very quickly. We aim to deliver within 7 working days but please allow us up to 14 working days during busy periods.

Standard Delivery Charge:
Please, read carefully to make sure that you fully accept the conditions of delivery before placing an order. If you are unsure, please feel free to message us and we will be sure to help you in any way possible.

We will call you to liaise your delivery, please ignore any estimates from automated emails, we will book your delivery date and time slot via a phone call from a landline number. Delivery is approx 7-10 working days, the London area will always fall on a Sunday.

Our free delivery is to the ground floor only. If you require delivery to an upper floor, we can do it, but there will be an applicable charge. Charges are dependant on which floor we are delivering to. Typically the charge is about £20 for the first floor and £10.00 per floor after and but is subject to change depending on how many flights of stairs there are etc.

Scotland carries a £60 delivery charge as a minimum due it the extra costs incurred, this is paid after the order has been confirmed, we will call you after order confirmation to discuss this.

These sofas come boxed up and will need to be slightly assembled. If you require the fitting of the sofas, we offer a premier delivery service for a total of £20.00. This would include setting up the sofas and removal of all outer packaging.

This applicable charges can be paid directly to the couriers on the day of delivery.

Please also note we take no responsibility for damage caused into the entry of the property, we take every possible approach to ensure we do not damage your property but delivering furniture which is large, heavy and cumbersome.

We take no responsibility for insufficient access to or in your property. You need to make sure any accessway/doorway has enough clearance to allow the delivery team to navigate and complete the delivery. The dimensions of the sofas should be available on the description, this should give you an idea regarding measurements and space required.

Returns
Our return policy is very simple, if you do not love you can return your sofas back to us or you can organise the return yourselves with a courier of your choosing. The cost of the return lays with yourself unless the product is damaged.

We do have a set ratio of £1.50:1kg, e.g a 40kg sofa would cost £60 to return.

You have a finite number of days for a return, our eBay return policy is 14 days after delivery.

Only £20.00

• Upper Floor Delivery
• Unpacking of Sofas
• Full Installation (Modular units & feet)
• Quality Checks & Product Inspection
• 100% Satisfaction Guarantee
• Free Returns (during same visit)

Why go Premium?
It takes out all the hassle of manoeuvring these items into your room of choice. Our delivery team will unpack the sofas and install them to ensure you are fully satisfied.

If you change your mind on the day of delivery you can simply ask us to take the items back FREE of charge for a full refund on your sofas (please note the premium delivery service charge is not refundable)

If you're local and wish to collect your items from our showroom please arrange this with us in advance and you may arrange collection from our showroom/warehouse address below:

Furco, 25 Coventry Road, Three Colts Lane, Bethnal Green, London, E2 6JN

Opening Times: Monday - Friday : 9:30am to 5pm
Saturday : 9:30am - 1pm
Sunday: Closed

What is covered by my warranty?
At Furco, we understand you want to enjoy your furniture for as long as possible and protect the hard-earned money you spent with us.

Below you can find everything you need to know about your rights and protections under UK law.

We take every step possible during our research and development to ensure your new furniture is going to put up with the strain and repetition of everyday living.

Under UK law you are protected by a 12 months warranty against defects, these cover manufacturing defects such as an incorrect assembly, faulty part and structural faults. You are not covered for misuse or neglect, such as accidental damage.

All damage needs to be reported within 24 hours of the fault developing/being noticed.

We will take the appropriate action to resolve this issue, this may involve a repair/ replacement.

We might need to contact our suppliers to discuss certain your case regarding the fault, this can cause claims to be extended but this is done to ensure the case ends with the correctly sourced information.

At Furco we bring the latest designs to the public at the best prices possible, we work directly with our suppliers and manufacturers which means we cut out the middle man and save you money and time.

We aim to improve the furniture industry for the general public by providing quality furniture at the best prices possible. We do this in a number of ways, firstly we work directly with our long term suppliers and manufacturers based around the world, doing this allows us to avoid any middleman designers who slow down the process of sourcing new designs and taking a fee.

Secondly, because we store our own branded and designed sofas we do not rely on any external company, this allows us to keep prices rock bottom and to deliver them direct you within 7 working days using our own fleet.

Thirdly, because we have over 60 years of experience combined in the furniture industry, we know what it takes to deliver a fantastic experience, we have tried and tested every approach to supplying you the best furniture.

In our group we have some truly great members, striving to make your furniture order a better, more efficient, and easy experience.

We have a really helpful team in our customer service team who will help you from choosing a new sofa design to building your new furniture.

Our delivery team will organise your delivery date, time and location to ensure you are ready to accept your brand new furniture, they will try to ensure a quick and efficient experience.

Our design team works hard to research new trends, colours, materials and much more.

The warehouse team which organises and processes all our furniture orders is one of the key areas of our operation, they ensure we can keep our furniture in a safe and ready to deliver position.

They are many small department teams in our outfit working hard to ensure your experience with us is as enjoyable as possible.

Our warehouse based in the heart of the UK with over 5,000 square feet allows us to run our operation in the way needed.

Q. Can I make changes to my order?

Everyone is guilty of this once in a while, If you want to make any changes to your order please notify us via email or message us for further help. Please note changing details can delay delivery dates and could alter prices depending on the situation.

Q. Where is my order?

If you would like to check the status of your order, please message us on this platform.

Q. What if my order is late?

Please do not worry, we always try to contact our customers if we encounter a problem, some delays are beyond our control, if you experience any issues please contact us.

Q. Do you offer a trial period on your products?

Unfortunately, we do not offer any trial periods on our products unless stated

Q. What is your standard delivery service?

Sofas - Our standard delivery service is a two-man delivery service into the ground floor, all of our products come in protective wrapping, which varies per product.

Beds – We use an experienced courier service who aim to deliver your goods within 2 working days, we will provide a tracking number which gives you details including a 2-hour time slot.

Q. Does the furniture need assembling?

The majority of the time it will need some basic assembling, it varies per product some will be a simple job of screwing some legs into a sofa by hand, some will require a complete flat pack build.

Q. What is the premier delivery service?

The premier delivery service is a complete white-glove approach, we place the goods on the ground floor where you like and remove all packaging and assemble the products completely and dispose of packaging associated with your new order. This service is only £20 on the day in cash to the couriers on the day.

Please note this is only available on our sofas.

Q. How long is delivery?

We try and deliver all our orders within 7-10 working days but this can take longer depending on your area.

Q. How will I know when my delivery is?

We book in all of your deliveries via a phone call to our customers to provide a time slot and a date for yourself, we make all of routes two days prior to the actual delivery date.

Q. Are they surcharges for upper floor deliveries?

Yes in short, please see below for charges

Floor	With Lift	No Lift
First Floor	£20	£20
Second Floor	£20	£30
Third Floor	£20	£40
Fourth Floor	£20	£50

Q. What if my furniture does not fit into the property?

The dreaded situation where the product will not fit in the property or the home’s doorways. We try and make every effort to package the products in a way to reduce bulk for accessibility. Please make every effort to measure and check all spaces where the product will need access, we cannot be held responsible for the goods not having access to the ground floor.

Q. Can I collect my order?

Yes, We have our warehouse located in Coventry, but you will need to notify us of this request and provide ID with matching details of the customer’s order details.

Q. Do you deliver overseas?

We do not deliver overseas at this current moment. We often get requests for this service but we recommend using a shipping company to handle your goods outside of the UK, we are more than happy to deliver to a shipping company.

Our warranties or guarantees do not cover goods outside of the UK.

Q. Where do you deliver to?

We deliver to England, Wales free of charge, this takes approx. 7-10 working days but may take longer for more remote areas such as Penzance. We can also deliver to Scotland but this may take longer and has a surcharge for delivery, depending on the location the cost can vary but will not exceed £150.

We reserve the right to cancel orders.

Please remember the more remote location may lead to early morning deliveries ( approx. 5 am) or longer lead times.

Q. What do you charge for delivery?

All of our deliveries are free to England & Wales. ( Scotland can vary but will not exceed £150 )

Customer Care

Q. What happens if my furniture is damaged on delivery?

Our delivery courier treats every piece of furniture as if it was their own sofa, chair, bed or furniture. In the unlikely event if you notice the goods have been damaged please notify us with an explanation and a photograph(s) showing the issue.

Q. What if I discover a fault with my furniture after delivery?

If you have ordered from our eBay store and your goods/products develop a fault. Your options may vary depending on the nature of the issue and the time you've had the item.