Returns are acceptable if we made a mistake by delivering you wrong or defective products. Tubes we sell are guaranteed to work because we run professional tests and sound evaluation TWICE: before they are approved for listing AND before we ship them to customers. So the "defective item" case doesn't exist and please do not bother trying - this type of returns will NOT be accepted without proof that tubes are faulty and we will open disputes with eBay. Sound experience is very subjective and we do NOT accept returns because you do not like the tube's sound signature or because you changed your mind about your purchase. Please contact us to work things out before submitting return requests claiming "item is defective" or "item not as described" or "just didn't like it" or "changed my mind."

Tube rollers abusing the return system will be reported to eBay immediately and negative feedback will be left to your account - that's guaranteed. We have already opened several dispute cases to report abusive buyers and eBay has always ruled in our favor. International buyers who request return or refund claiming your country's import duties or sales tax/GST/VAT are too high will be reported to eBay immediately for dishonesty and will be permanently blacklisted from purchasing from Soundlumia. We are committed to working closely with eBay to help rid the marketplace of dishonest, unjust, unreasonable, abusive buyers that are detrimental to the vintage tubes market and the audiophile community.