Product Description

Does the package come with a charger and a hand control, or do I need to buy them separately?

Yes, the package includes a charger and a hand control, no extra purchase needed. If you happen to receive a package that's missing these items, we'll send out replacements.

I'm confused about the Charging Info. After charging my hand control for 3 hours, there's still no light. Is it broken?

During charging, the charger's light turns red and green when fully charged. The hand controller's light itself remains off during or after charging. To check the battery, press "UP" or "DOWN" on the controller; the light indicates the battery level.

If I use the chair lift mainly for emergencies and not frequently, how often should I charge the hand controller?

The charging frequency for the hand controller should align with how often you plan to use it. However, even if you don't use the chair lift for extended periods, I recommend charging it fully at least once a month to prevent deep discharge.

Is it safe to use this chair lift in the bathtub, and can I immerse it in water?

Our chair lift is waterproof, allowing safe usage in water as long as the hand control is properly connected to the chair. It's safe to submerge during a bath, but make sure not to leave it submerged for extended periods after you're done.

What if I find the product doesn't meet my expectations but the 30 days return period has passed?

Glad to clarify our return policy for you! While the Amazon's return window is 30 days, we extend a 3-month return period for our buyers. We are just a message away!