I guarantee my items to arrive in the condition set forth in my listing.
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What to do when you receive your item and it is does not match my description, or has been damaged;
Message me, right away. I will be in touch with you, generally within the hour. If its late or on the west coast, it may be in the morning. I will take care of the incident. Any refund due will happen quickly; generally within 24 hours.
There is no need to submit a return at this point.