FAQ’s
Can I collect an item listed with postage?
Yes, if
you would prefer to collect the item, at the checkout you can select
‘collection in person’. Please message us to advise a collection date and time.
We ask that this be within 14 days of purchase otherwise we will cancel the
transaction. We will not be able to refund postage through a partial refund.
Where Do I Collect From?
If your
item is listed as collection, you will find details saved as an image in the
listing photographs. You will need to message us a date and time for collection
so we can prepare the item in good time.
Do you accept Couriers?
We do
accept couriers! We recommend looking at Shiply for the most reasonable quotes.
We are happy to liaise with couriers on collection.
Do you accept offers?
We add
the option to send an offer on listings where we feel appropriate. If a listing
doesn’t have this option, we cannot accept offers & we are unable to
respond to requests to do so.
Can I view the item?
Unfortunately, all items go into a storage facility,
and we cannot allow viewings of the items.
Can You Provide Additional Images Of The
Item?
Once our
items are listed on eBay, they are placed in storage to keep them
safe until auction end. This means that we are unable to take extra images if requested.
Can I Pay Cash?
We can
accept the correct cash at our warehouse, yes. We are unable to take card
payments. Paying via eBay is easier than ever with multiple ways to pay.
Customer Service
Please contact
us with any questions you have relating to any item. Our dedicated customer
service team operate from 9am-5pm Monday – Friday and we will respond to
your query within 48 hours between these operating times.
Payment
We ask
that payment is made within 7 days of the auction ending/purchase otherwise the
transaction will be cancelled.
Dispatch & Delivery
We will dispatch
items within 4 working days of receiving payment via the shipping method
outlined on your invoice.
We can
offer delivery in our local area only- please contact us to arrange this 0161
476 2777. We also have good relationships with local couriers which we are
happy to pass on once payment has been made.
Returns and Refunds
We
accept all returns within 30 days of purchase. Please contact us for help, or open
a return via the eBay returns centre if you would like to return your item.
In the rare event that
an item is damaged in transit the process couldn’t be simpler. If possible,
send us a photo of the item in the received condition and we will contact you
to resolve the issue.
Once
an item is received at our office, a refund will be processed to
the original method used, within 2 working days.