Frequently Asked Questions
Q:Why is the driver not installed correctly?
Q: If you use a non-original Windows system, the driver may not be installed automatically. The solution: Update the driver manually or restart the computer with an internet connection.
Q: Does it support Windows 7 and 8?
Q: Not supported; the WA28 fingerprint reader is based on the use of the Windows Hello function.
Q:Does it support MAC and other operating systems?
Q: Not supported, only Win10, 11.
Q:Do I need to register my fingerprint after removing Windows Hello?
Q: You don't need to re-register your fingerprint the next time you connect your device or buy a new device.
Q:Why do I get an error message when I cross my finger to register a fingerprint?
It is possible that this is a ghost installation that usually uses directly managed users, which is prohibited by Microsoft. You need to add a new user before you can use Windows Hello.