My commitment as a seller

• I always leave a feedback only after you leave yours, this will also serve to inform me that the item has been delivered.
• I endeavour to describe my item plus all associated service as accurately as possible; please view photos and item descriptions carefully; any questions please ask prior to bidding or buying.
• Your items will always be securely packed with sufficient protective materials to avoid transit damages.
• I dispatch within 1-5 working weekdays after receiving your payment and follow with a dispatch notice, therefore, to calculate when your item should arrive and leaving feedback, please consider:  my dispatch period + carrier transit period. 
• Before leaving a negative feedback or involving the 'resolution centre', please contact me first via the 'contact seller' portal; 99.9% of cases can be resolved amicably and swiftly.
• 'Item Not Received' claims - For items sent without a tracking #, I will only issue you a refund after the period deemed by the carrier as 'Lost'; this can vary depending on destination, service and carrier used; while Royal Mail to UK is around 15 working days after my dispatch, couriers could be different.
• For all collect in person items, you will need to leave a positive feedback before leaving the collection address, this is to confirm that the item has been inspected and collected; thereafter, I will return a positive feedback.
• If you send a 3rd party to collect an item, this is treated as you the Buyer making collection.  This also means inspection of the item is considered made, and the ownership of the item is transferred to you the Buyer after the item is passed onto the 3rd party.  Thereafter, I won't be financially responsible for anything including: Transit lost or damage, Not As Described, Faulty, etc.

2nd hand garments and accessories (new & used)

I will pack the garment very well, but it may arrive with some wrinkles due to being folded in transit.

With exception of NEW items and dry clean only garments, they are laundered and air dried prior to the listing and then stored away in a clean environment until sold.

I never use any fabric conditioner as this impacts negatively on the environment and also very damaging to the fabric, especially the kind used for outdoor / waterproof garments, fleece garments and school uniforms.

Unless you buy brand new from a retailer, it is a fact that most 2nd hand garments and accessories (new or used) may typically have some degree of 'smell' from various substances which may commonly include laundry detergent, fabric conditioner, perfume, anti-static dryer sheets, air / room / wardrobe freshener, moth repellent, potpourri sachet, etc.  Any 'smell’ of this nature is always temporarily more elevated when the item has been completely confined and sealed inside a plastic bag during transit, and anyone not used to a new smell may find it extra pungent.   Such ''SMELL' is subjective to each individual, even if you may not be keen of it, it is not a case of ‘Defect, damaged' or 'Not as Described'.  To neutralise any smell, I have found that the combination of laundering and airing out  is usually an effective measure, which is also a hygienic general practice to treat 2nd hand garments before wearing.   If you cannot accept this typical condition as part of purchasing 2nd hand, please buy brand new from a retailer instead.