Payment
Our
preferred method of payment is through PayPal and Credit/debit cards
through PayPal. Please leave a note in Paypal or send a separate email
via eBay when you have a special request. Orders will be processed
instantly and dispatched within 1-2 day, we cannot accept cancellation
if the order has been shipped out.
Shipping and Handling
We ship to verified Ebay accounts with confirmed addresses only.
U.S.
Buyer and Delivery: Shipping and handling is free to U.S. buyers for
shipment within the continental U.S. We ship the product within 48
hours of receipt of Paypal payments or within 48 hours of the clearing
of any payment by check. Product will be shipped via USPS First Class
Mail. Please allow 2 - 5 business days for delivery. We combine
shipping if you purchase more than one of this product and/or our other
products.
Hawaii,
Alaska, Puerto Rico, and other U.S. Territories, and Canada:
International Shipping costs apply. Please see international shipping
cost in "Shipping". We ask that you provide your shipping address
telephone number for accurate and timely delivery. Buyer pays shipping
cost. Rates listed in the ebay Shipping and Handling section at the
bottom of this listing are for shipping via USPS mail or other express
shipping carriers we choose to use. Buyer is responsible for any damage,
loss of theft during shipping without insurance.
Track Your Shipment
Most
packages shipped can be tracked online through the particular carrier's
web site. You will receive shipping and tracking information from us in
the "Notification of Shipping" email after your package has been
physically shipped. In most cases the shipment can be tracked online,
but the information might not be updated in a timely fashion to reflect
the actual point at which the package is at during its journey. This
could be for a few reasons, including, but not limited to, the carrier
not updating their online information during the weekend, delays in
updating information due to holidays, and policies of the carrier that
dictate they only update the date and time at which final delivery had
occurred.
Warranty
We
provide 60-day Limited Warranty and 1 year Manufacture Warranty on
defective items. Customer must provide a copy of your invoice. Customer
is responsible for paying all warranty related shipping expenses.
Customer must contact us to get prior warranty return authorization
before ship the products back. Defective items must be returned for
inspection before any warranty service will be provided. Evidence of
alteration, physical damage, improper installation, improper operation,
excess voltage, short circuit, reverse polarity or voltage spike voids
warranty.
Returns and Exchanges
ALL PRODUCTS ARE FULLY TESTED BY US PRIOR TO SHIPMENT TO YOU.
30
days returns or exchanges. Operating problems must be reported to us
within 3 calendar days of delivery. After 30 calendar days,
returns/exchanges are not permitted. We make every effort to help our
customers to solve any technical issues they may have related to the
installation and normal use of the product. We ask that the buyer make
every effort to contact us with their technical questions and problems
prior to requesting a return/exchange.
Returns/Exchanges
are voided if the product is returned to us damaged and/or
re-configured/disassembled. When returning a product we ask that you
return it with all packaging materials intact and in the original
product box. Within the returned packaged, buyer MUST provide a written
explanation as to the problem encountered while installing/using the
product. Upon receipt by us, our technicians will perform a full
diagnostic review of the product to determine the exact cause(s) of
operational difficulty/failure. If we determine that user error was the
source of the product's operational difficulty/failure, we reserve the
right to charge a 15% restocking fee of the purchase price. If the item
is deems to be faulty and in need to repair you will not be charged a
restocking fee, but will instead be provided a full refund.
We
thank you for your business. Please don't hesitate to contact us with
any questions, concerns and/or any special requests you may have.
Please be sure to visit our other listings and come back as we update
our product offerings on a regular basis.