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Terms Of Sale:

• Payment must be made at time of purchase.
• The shipping and handling charge for this item is not negotiable and non refundable.
• We mainly use USPS Priority Mail to ship to US addresses including continental states, Hawaii and Alaska.
  International Buyers Note: Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges.
  These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges.
• For some items we ship by Fed-Ex or UPS. A signature is required for delivery for ALL products we sell.
• Special Order System - They are assembled when an order has been place - This CCTV System will usually ship within approximately 10 Business Days, if for situations that may arise and be out of our control that may affect estimated shipping date, you will be promptly notified by email.
• If you pay using PayPal we will ship to your PayPal registered address as listed on the PayPal transaction page.
• If your PayPal registered address (confirmed or not) is  not correct, please update your PayPal account prior to ordering.
• Customers who pay with a Credit Cards please provide your billing address as your shipping addresse. We reserve the right not to ship to unconfirmed addresses. For customers who provide unconfirmed addresses, we will contact you to decide if we will ship. We cannot ship to customers with unverified addresses because of online payment fraud concerns. Thank you for your understanding.
• We ship world wide. 
• No local pickup service provided since we are an online distributor only.
• We encourage Positive feedback for every transaction, If you feel otherwise for any reason, we would appreciate
  communication via e-mail first, to attempt a resolution.

Return Policy:

• Any defective item will be exchanged by free replacement within Warranty Period
• Please follow instructions on your User Manual or contact our customer service for any operating or
  technical questions before sending back the unit
• If an item arrives or becomes defective (manufacturing defect) within 180 Days from the date of purchase the item will be inspected, repaired by certified technicians, or replaced and returned to the Buyer. For such rare situations, send us an email at the address provided when you purchased the item, and we will reply with an RMA number and return instructions. Items must be shipped to the address provided with your RMA,
  Please return everything that came in the original package not just what you believe is defective as we will most likely replace the entire item, we cannot return a incomplete product to the manufacturer, it must be complete for reimbursement.
  Shipping costs to return products are the Customer's responsibility. We will pay the shipping costs to send the item back to you.
• Unit must be undamaged (Physically), and in the original box with all original contents in it.
• Shipping and handling fees are non refundable
• Buyers are responsible for return shipping cost.
• Special Order Camera System: No Money Refunds, Exchange To The Same If An Item Happens To Be Defective Within Warranty Period.

Warranty and Customer Service:

• Manufacturer warranty against manufacturing defects
• Accidental damage of products are not covered by manufacturers warranty
• Contact us for a RMA before sending back defective unit. We will arrange repair or replacement for defective units during warranty period.
• Customers are responsible for shipping and handling charges of repair/replacement units
• We provide customer services including billing questions, warranty issues, and technical support. Please contact us at the email address provided on your order confirmation for any questions or concerns.