ABOUT MAXIMUM CELLULAR
At MAXIMUM CELLULAR we want our customers to be fully aware of what they are buying. We generally deal in high volume sales to large dealers or wholesalers but are now allowing the general public to get in on the action.
PLEASE NOTE: We include only stock images of our products unless otherwise stated.
Unless otherwise noted we test everything we sell
and stand behind our Warranty products 100%. We will always do our best to
ensure your satisfaction. In return all we ask that is that you read our
policies carefully and contact us before leaving any negative feedback. If you
are not happy please give us the opportunity to make things right! Please read
of WARRANTY policy before making your purchase. The reason we can offer such
incredible pricing is because we deal in high volume sales and purchases. We
are not a retail store and as such have to operate a little differently to
ensure customer satisfaction for all our customers.
EXCELLENT CONDITION
The batteries are pulled off the phones that have been collected by the dealers. We test them and sell them as tested. We DO NOT guarantee cosmetics, only that it works. We put the battery on a phone, make sure it takes a charge and consider it good. There will be no pregnant or bloated batteries. 14-day warranty
PAYMENTS
All payments must be made within 3-business days.
Immediate payment is required for all Buy It Now listings.
If payment is not made within 7 business days then we
will relist the auction and file a NON payment dispute with E-bay.
We will only ship to addresses that
are confirmed with Paypal. If your address is not confirmed, we will not ship
the product and your money will be refunded. There will be no exceptions.
SHIPPING
All phones listed
with FREE shipping will get FREE GROUND shipping via USPS.
There is a 1 business
day handling time on all items.
All items purchased
through eBay generally ship the following business day. For example, except
when a holiday occurs, if you purchased your item on Thursday, it will ship
Friday. If you purchase an item on Friday, it will not ship until Monday. A
holiday on Monday or Friday will add an additional shipping day.
We ship USPS mail.
You will usually receive your phone within 2-5 business days after it is
shipped.
If you are requesting
Overnight shipping, the item must be paid for by 10am EST the same day or it
will ship the next business day overnight.
We will email you a
tracking # for you to track the package once it is shipped. We will only ship
to addresses that are confirmed with Paypal. If your address is not confirmed,
we will not ship the product and your money will be refunded. There will be no
exceptions.
FEEDBACK
We are striving for a 5 Star DSR Score and Positive
Feedback from all of our Buyers. Once we
receive your positive feedback for us, we will send you a positive feedback.
We understand the impact that negative/neutral feedback
has on eBay. We ask that before you
leave a negative/neutral feedback, PLEASE contact one of our Customer Service
Representatives at (888) 268- 5495 Monday – Friday, 10 a.m. to 3 p.m. EST. We
will help you resolve the problem as quickly as possible.
Customer satisfaction is very important to us and we will
go the extra mile to work it out should any problems arise.
WARRANTY AND RETURNS
While our buying power allows
us to offer great pricing it is important that buyers understand we are not a
retail store. Our Return and Warranty policies are very specific and necessary simply because of
the volume of inventory flowing through our warehouse on a daily basis. We
include a 14 day WARRANTY on all of our NEW CONDITION phones unless wise
listed. The Warranty applies to hardware and software defects ONLY - see return
policy before you buy.
Before you make a purchase we
want to make you aware of everything you need to know. If you have any
questions please read the company information provided or contact us.
PLEASE NOTE: We include only stock images of our
products unless otherwise stated. Because we usually have dozens of FULLY
TESTED phones of the same condition and quality we have not identified the
exact phone you will receive prior to your purchase. You can however purchase with
confidence that the phone you receive will meet with the Quality &
Condition Rating specified in the listing.
While returns are not a common
occurrence at MAXIMUM CELLULAR we understand things do happen. To make
sure that your return order is processed in a timely and effective manner
please review our Return Policy.
Making a Return:
1. Please
contact us if you need to return a product.
2. All
sales are FINAL unless the product is DEFECTIVE. (explained in more detail
below). Defective items can be returned at NO
COST to the buyer.
3. Returns
must be authorized PRIOR to shipment back to us. We prefer that returns are
processed using the Ebay return system.
4. MAXIMUM CELLULAR will issue an RMA number for your return.
Returns will NOT be accepted unless an RMA number has been
issued.
5. You
must include a short note stating what is wrong with the phone, and what you
would like to do with it. Return or Exchange it. With our volume this protects
you and helps ensure a quick turnaround.
6. Items MUST be returned in same condition as received
and include ALL the accessories that were sent.
7. Please
write the RMA number on the outside of the return box.
8. You MUST contact us before the 14 Day Warranty (if
applicable) expires.
Reasons for which MAXIMUM CELLULAR does NOT accept returns.
We DO NOT accept returns in these cases:
Ø The buyer does
not like the color, form, shape, etc. We have a wide variety of phones to
choose from often in different colors so please choose your selection carefully.
Ø Physical
abuse and/or liquid damage. This damage voids ALL Warranties.
Ø Exchanges will be
provided based on availability of merchandise. Usually inventory is not a
problem but we must reserve the right to substitute a refund in lieu of exchange
if a suitable replacement is not available.
Maximum Cellular specializes in the responsible and profitable redistribution of new and pre-owned cellular phones, tablets, accessories, and other wireless equipment. Maximum Cellular has been in the industry 20 plus years and deals with all the large carriers and manufactures in the wireless industry. All products are tested and go thru a 21-point inspection process.
Maximum Cellular accepts all major credit cards through Paypal: MasterCard, Visa, American Express and Discover.
All orders are processed within 1 business day of your payment clearing, if your order is made on Friday it will ship on Monday, sometimes Tuesday holidays excluded.
Maxiumum Cellular Condition Ratings
New Other - No signs of use on housing or Screen/LCD, looks and works like a New item should. We FULLY TEST it. There will be 1 minute on the item due to us testing it and making sure it works properly prior to us shipping it out. No OEM box or manual is included unless listed that way. We rate this device a 10 out of 10.
Excellent Condition - Signs of minor use possible on housing and screen/LCD (minor scratches, scuffs, small dings, dents etc.) FULLY TESTED. We rate this device 8.5 out of 10.
Good Condition
This phone is in Good Condition and shows signs of moderate use on housing (moderate scratching, scuffing, dings, dents, etc.), no cracks on housing, signs of moderate use possible on screen/LCD. FULLY TESTED. We rate this device a 6.5 out of 10.
Fair Condition
Signs of heavy use on housing (scratching, scuffing, dings, dents, etc.), no cracks on housing, signs of use are visible on the housings and screen/LCD. FULLY TESTED. We rate this device a 5 out of 10.
Power on cracked digitizer - Phone has a cracked screen but powers on. That is all we guarantee. Comes with battery and door. AS-IS NO WARRANTY.
Defective - Phone is defective for either no power up or bad LCD. Comes handset only, no battery or door included. AS-IS NO WARRANTY.
All New, Excellent & Good items come with a 30-day money back guarantee!
Returns must be authorized through the Ebay Return system prior to return. Also indicate what you would like to do with it. Return or Exchange it. Please email us prior to opening a case with Ebay or PayPal if you have a problem with the return process.
We cannot accept Free returns because you decide that you do not like the color, form, shape, functionality, wrong carrier, size, etc. Only if the product does not work. There must a material defect in the hardware or software at the time of delivery.
Physical abuse, liquid damage, unlocking, changing the software, opening the product voids ALL warranties and will be shipped back at buyers expense.Software / Hardware issues resulting from updates made to the product operating system, firmware or installed applications would not be considered a defect in the product. Updates are optional NOT required so please update with caution.
Items MUST be returned in same condition as received. Please also include the same accessories that were sent.
We pride ourselves in customer service so please contact us before leaving any neutral or negative feedback.