We will provide instructions on how to care for your item in the package along with it. These must be followed:
      
      1 - Prior to first use

      2 - Following each consecutive use

Faliure to follow the care instructions provided will void your right to return.

Shipping, Packing & Handling:

All of our items are held in stock for immediate dispatch. All orders will be shipped with FREE next working day delivery if placed before 3pm excluding weekends and bank holidays. eBay will email you to confirm dispatch on the day your order is sent and a tracking number will be added to your order on the evening it is Dispatched.

?All deliveries are subject to the delivery terms and conditions set out below. Please note ­ there are no deliveries on weekends or Bank Holidays.

Parcels that are not received at the destination address for any reason and are subsequently returned to us will have any Return to Senders charges made to us deducted from any refund that may be due to the customer.

Please note - orders can only be sent to the registered address on the eBay order.

 

Terms and Conditions of Delivery:

Your item(s) will be delivered by Parcelforce on a fully trackable next working day service and will require a signature on delivery. If you have provided eBay with a contact mobile phone number and or email address then Parcelforce will text and / or email you to advise you of a 1 hour timed delivery slot where your item should arrive with you.

If the time slot for delivery does not suit then you then Parcelforce will provide you with options to re-arrange / deliver to neighbour. Parcelforce may sometimes choose to leave smaller items at your local Post Office for you to collect - this is all part of their delivery terms and conditions.

eBay will message you to confirm despatch and delivery should take place on the next working weekday. Although this is not guaranteed, 99% of the time our next working day promise is kept.

 We offer 4 simple methods of payment for all of our items:
      
      1 - Payment through eBay 

      2 - Order and pay by card over the phone - 01488 684800

      3 - Direct Bank Transfer - please ask for details

      4 - Cash on collection at our Berkshire warehouse

We pack everything very well and ship things quickly. In the unlikely event that something arrives to you and it is not in perfect condition we will refund your money or replace your goods without question, but with the following conditions:

? You inspect your order as soon as you receive it.

? You let us know within 48 hours of any damage - a digital photograph of any damage is required to support any claim.

? Your item must be unused and in it?s original packaging (where supplied).

? Buyer pays the return carriage. If an item is deemed to be defective once we receive it back then we will refund your ?return postage cost to you.

? The decision to refund or replace is ultimately ours.

? Proof of return postage does not constitute proof of receipt at our end. It is always safer to use a trackable service.

If you want to send something back to us because you bought it in error or you don?t like it, then unfortunately you have to pay the return carriage. We are happy to answer as many questions as you need before you purchase.

We are a family run business, established in 2008. We import the largest range and hold the largest stocks of top quality natural Spanish terracotta and Paella products direct from Spain for sale here in the UK.

Based in Hungerford, Berkshire. Just 5 minutes from Junction 14 of the M4, we buy direct from the best manufacturers in Spain so we are able to pass the best prices onto our customers.

We started out topping up our spare suitcase space with paella pans on our way back from holidays at the family home in southern Spain and rapidly grew into what we have today ­ one of the largest selections of professional quality authentic Spanish Paella and terracotta items in the UK.

We pride ourselves on the quality of our products, our availability to our customers and our level of product knowledge and customer service. If you are in any doubt about any of this then have a look at our customer feedback ­ we feel it speaks for itself.

If you have any questions or queries then please do not hesitate to get in touch. You can find our contact details in the Business Seller info section in all of our product listings.