1. I just purchased an item from you, when will it ship?
If purchased by 12:00pm PST on a business day, it will more than likely ship the same day, otherwise, it will usually ship the next business day.
2. My item has been marked as shipped and I have a tracking https://www.ebay.com/itm/Dual-Monitor-Arms-Fully-Adjustable-Desk-Mount-Stand-for-2-LCD-Screens-up-to-30-/272041713171?ssPageName=STRK:MESE:IT but it is not showing in the FedEx/UPS shipping system, what went wrong?
Once a label is printed and we have staged your item for FedEx/UPS to pick-up from our warehouse, it will typically take up to 24 hours for it to show up in FedEx/UPS tracking system. If after 24 hours your shipping information has not been updated, you can contact our Customer Service Department for further assistance.
3. Can you ship to my country / PO Box / Hawaii / Alaska / Puerto Rico / APO?
At this time we only offer shipping to a physical street address located in the 48 continental states.
4. How long will it take to get my item?
Currently, all orders are shipped through our West Coast warehouses by FedEx or UPS ground transportation. Your product(s) will take one to seven business days to arrive, (unless there is an unforeseen weather challenge). West Coast orders usually arrive within three business days and East Coast orders within seven business days.
Thank you for placing your order with Zoxou, we appreciate your business! We will help you every step of the way throughout the buying process, to the delivery of your product(s). Call us if you have any product questions or issues (we solve them immediately, if something might arise).
We are always here for you,
The Zoxou staff
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