MH STAR verifiably manages retail globally with branches in US,  Canada, Germany, Spain, Italy and France, we now welcome you to benefit from  our prices in the UK.
  Here at MH STAR, our point is to give you the most ideal choice of  great quality on affordable items. Our quality essentially represents itself.  All MH STAR items come exclusively from our  carefully picked, quality assured alliances. Our goal is to keep up exclusive  expectations for the value and services to ease your life.
  In the event that you require any assistance, kindly don't  hesitate to get in touch with one of our accomplished and friendly advisors who  will be glad to help, our customer service aim answer to your enquiries within  24 hours. Our offices are open 9:00am to 5:00pm Monday to Friday, excluding  bank holidays.

• Only ways of making the payment to us  via eBay is by Credit or Debit card and PayPal.
• We are not able to provide a VAT invoice  prior to delivery. Once your delivery has taken place please feel free to  contact us directly and we will be happy to process your request.

• We aim to process your order within 1  working days once we receive clear payment confirmation. If for any reason you  wish to cancel the order please use guidance from eBay or contact us director  ASAP.
• Tracking details (if available) for  your item will be available or email to you once the item has been dispatch.
• Before confirmation an order please ensure  your delivery, address is correct and contact number. We are unable to change  this address for your own safety once the order has been placed.
• Our Standard delivery to UK Mainland  postcodes excludes Northern Ireland & Scottish Highlands.
• Specific delivery arrangements can be  made at additional cost by contacting us before placing an order.
• In unforeseen circumstances if there  are delays to your shipment, although we will try to inform you in time but  hold no obligation towards any direct or indirect loss that may occur.

• If any item is found to be missing  parts, or damaged please contact us via ''Contact Seller''  within 14 days of delivery so that we can provide you with the details on how  to resolve your issue.
• If you change your mind and wish to  return the unused items to us, it must be done so within 30  days of the  item being delivered. We also ask our customer to contact us using the  ''contact seller'' option before attempting to return the goods to obtain necessary  information.
• Please note that for all return deemed  unsuitable, we are not responsible for the return shipping and are unable to  refund this cost.
• Please do not ship any goods to any  address without our authorisation as it might lead to you not getting refund.

We want you to be satisfied with your purchase. However, if you have any issues in regard to your order, we have a dedicated UK based customer service centre who will be delighted to help and resolve any issues that may arise .

Your Satisfaction is very important to us and if for any reason you are not satisfied with your purchase or the level of service, please contact us in the first instance for a speedy response.

Please check Business seller information or email through the eBay messaging system "contact the seller" (found on your eBay Order) and our UK service team will reply to you within 24 hours.

Our opening hours are Monday to Friday 9 am to 5 pm

My item has reached me damaged/faulty/missing parts, what should I do now?

In this unlikely event, we advise all customers that any issues must be communicated within 14 working days of the delivery taking place. Please contact us at your earliest convenience by using the contact seller option.

To ensure quick resolution, please attach/include photos and part numbers and ask you to provide this information on first contact. This can be done using the "attach photos" tab located underneath the message box.

We aim to respond to all emails within 24 hours and will do all we can to resolve any issues as efficiently as possible.

I have changed my mind; can I cancel my order?

As we operate on a rapid dispatch and delivery service, please send us an email immediately, so we contact our Shipping team and cancel your order prior to dispatch. If dispatch has already taken place, you will be instructed to refuse delivery and advise all friends, family and neighbours to do the same. Please note: If the goods are accepted/signed for, we will not be liable for the return costs.

Can I collect my order?

We do not offer customer collection as we operate from multiple storage facilities across nation that do not allow public access. However, we do offer a FREE delivery service to all UK Mainland locations! You can also benefit from free collection at your nearest Argos by ensuring to choose this option at checkout.

When will I receive my order?

We aim to dispatch within 24-hours, on average delivery takes 1-2 working days although larger items can take up to 3-5 working days from date of payment. Once your order is marked as dispatched your tracking number and courier name (if available) will be sent via email so you can track delivery of your consignment online at any time.

Are you able to deliver outside of the UK?

In some circumstances, we can delivery to an address outside of the UK using eBay's global shipping service, however this delivery service is not free.

You can check this by going on to the "postage and payments" on the item listing, you can enter your delivery postcode so you can see if we can deliver to your property.

I have ordered more than one item, will they be delivered together?

As we work from various distribution centres across the nation, we can't ensure same time delivery for multiple purchase items.  The products might be originating from various stockrooms or conveyed with various dispatches relegations. Once dispatch has taken place, we encourage our customers to track each of their consignments online or contact us accordingly.

I have just made a purchase! Can I pass over specific delivery instructions?

Please ensure to add your instructions to your BUYER NOTES at checkout or you can contact us directly through the listing using the "Ask a question" tab located at the bottom of the listing page. Where possible, we will accommodate any special requirements and inform the courier of any alternative contact numbers/directions for delivery.

How do I track my Item?

Once dispatched, your consignment can be tracked (if tracking is available) online via the courier website.

If you experience difficulties accessing your tracking information, please contact us via the eBay platform and we will be happy to contact the courier directly/track delivery on your behalf.

I have missed my delivery! What will happen now?

On the off chance that delivery comes up short, your courier might leave a card advising you that they have attempted delivery and further guidelines with respect to a re arrangement of delivery or alternative to gather from your nearby warehouse. We will likewise attempt to get in touch with you to adjust delivery.

I would like my parcel to be left in a secure location, can this be done?

In a case where the customer requests the goods to be left at a specific place (without a signature), we are not liable for any theft/damage/loss that may occur with this item ONCE delivery has taken place.

I need a VAT Invoice, can this be provided?

For security reasons, we are unable to provide a VAT invoice prior to delivery. Once delivery has taken place, please contact us directly and we will be happy to honour your request.