Frequently Asked Questions about my order. Please note that we will only post to the address provided to us by Paypal at the point of payment. Do you offer postage discounts? Yes, but you will need to use the basket NOT Buy It Now. There is a single postage charge per order of £3.00 by second class or My Hermes for orders up to £74.99. One payment = One order. Orders £75 and over are freepost by My Hermes or appropriate alternative. There are NO surcharges for Northern Ireland, Highlands, etc, etc. BFPO welcome. We DO NOT accept offers.
When will my goods be dispatched? Dispatch days are Monday to Friday excluding Bank Holidays. Goods are usually dispatched on the next weekday following payment. (This cannot be guaranteed, though you will be informed of any delays)
When will I receive my goods? You should get your goods within 7 days of payment. Please allow a little extra time though over holiday periods, such as bank holidays, Christmas and Easter. Let us know if your goods have failed to arrive after 10 days, but please check your local sorting office first, as postmen do not always remember to leave a card.
How will my goods be sent? Most goods will be sent either by tracked courier or Royal Mail. You will most likely be required to sign for them on arrival in either case. We reserve the right to use the most suitable courier for each package and address.
What if there is a problem? Just let us know. We will aim to resolve any issues as soon as possible.
Can I collect in person? Sadly not. We just don't have the facilities to do it.
My question is not here! Ask us any other questions using the Ebay "Ask seller a question" or message us through Ebay.