The process of returning an item or obtaining a refund should be initiated within 30 days of delivery to make the process as simple as possible. The amount of the refund will be subject to our Restocking Fee Policy, which you can see below. Refunds will be applied to your account once the item has been received and inspected by our warehouse. 

Standard Returns are accepted for most merchandise. Please see the list below for excluded items. Items not in the excluded categories can be returned within 30 days of receipt. **Products eligible for return are new, unused, unopened, and in their original and unaltered packaging**. 

Non-Returnable Items: 

·      Grocery and Food Items.  

·      Pet Food. 

·      Hazardous materials (Hazmat).  

·      Pillows. 

·      Products with shelf life/ expiration dates.  

·      Products with engines. (Generators and power equipment) 

·      Outdoor Equipment and Power Tools.  

·      Outdoor Living and furniture.  

·      Heaters and cooling supplies.  

·      Special Orders.  

·      BBQ grills.  

·      Oversize items.  

·      Items including over 50lbs.  

·      Items that require special delivery (LTL shipments). 

 How to qualify for a return? 

To qualify for a general return, the item(s): 

•  Must be in resellable condition 
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer's box and packaging and be free of writing.
• Must be in the original manufacturer's box unaltered, unopened, and completely sealed. 
• Must not be missing pieces 
• Must not be clearance/liquidations/closeout 
• Voluntary returns may incur a cost to the customer depending on the size and type of product. 

For the item to arrive at our distribution center in saleable condition, please repackage it exactly as it was delivered. In addition to the original packing slip, all return packages must include a blank warranty card, manuals, and accessories. 

It is recommended that you obtain a tracking number from the carrier when returning a package, so you can trace its progress until our distribution center receives it. In the event that a package is refused, undeliverable, or marked as unclaimed, it will be refunded once it is received back at our distribution center. We will process returned items and refund your payment method within the next 7 business days. 

If you require further assistance with your return process, feel free to contact one of our Experience Makers at (800) 210-0132. We'll be happy to help and hope to see you soon! 

If you are unhappy with your order, make sure to contact our team and let them know how you feel. We'll do our best to turn your frown upside down! 

Restocking Fee Policy 

The restocking fee depends on the type of item and its condition when returned. Shipping is non-refundable. 

Full refund and no restocking fees

·       If you change your mind about your purchase and you return the item in its original condition (unopened). 

10% Restocking Fee of item?s price 

• If you change your mind about your purchase and you return the item missing original packaging, the factory or vacuum seal is broken/opened, but the item is still in its original condition, or the original tags included but unattached.

30% Restocking Fee of item?s price 

• If you change your mind about your purchase and you return the item missing parts; some signs of wear or use; item has been installed; item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings; or original tags missing. 

50% Restocking Fee of item?s price 

• If you change your mind about your purchase and you return the item with significant signs of wear, or significantly different than how it was shipped to the buyer; missing essential parts; Item is damaged, scratched, defective, or requires service or repair; missing provided certificates of authenticity, grading, or appraisal; opened items that cannot be resold (perishables, liquor, makeup); or sold multiple items but the buyer didn?t return all of them.