About Us

About Us
SparesXpert is a supplier of spare parts and accessories. We offer a large range of both genuine and replacement remote controls. In addition we offer electronic accessories and spares for domestic appliances and brown goods. We aim to give the best possible service and great value for our customers.

Payment

Payment Information
We accept the following payment methods:
Cheques/Postal orders (UK ONLY) ? items will be dispatched once your cheque/postal order has been received and accepted (process takes around 5-7days).

On the reverse of the cheque or postal order please write: EBay ID, item (number(s) & postal address.
Credit/Debit card (UK ONLY) ? please contact us and we will e-mail you with details of how to proceed with the payment.

Customer Service

If you have any questions or concerns please do not hesitate to contact us, and we will attempt to answer all your queries within 24 hours (mon-fri). 

Delivery

Delivery Information
We aim to dispatch all items on the same working day (excluding Saturdays, Sundays & bank holidays).
Royal Mail deliveryParcels are sent 1st Class, 1st Class Recorded or Special Delivery if requested for at time of payment asked. 
A record is kept of all items dispatched using royal mail delivery service, and insurance for small packets and parcels is included in P&P cost.
 Multiple ItemsIf you purchase multiple items to reduce postage and packaging costs we will package all the items in one parcel, simply click the option 'Ask seller for and eBay Invoice'. 
Or you can contact us directly via eBay messages.Please Note: this option is not available if you have already paid for any of the items 

Returns

Returns Information
 All of our products come with a 7 day money back guarantee provided the item is returned in brand new unopened condition.
 Please note that postage fees will not be refunded. When returning an item ensure that you clearly mark your name, ebay ID and postal address to ensure we can process it as soon as possible and recommend that you obtain proof of postage as we will not be held liable for items lost in transit.
 If the item is faulty you have to exactly specify what is wrong with the product and it can only be exchanged for same product or different product from our ebay shop & will not be refunded. 

Contact Us

Contact Information
Contact us through eBay by following this link.