All our inks are guaranteed to work to or exceed manufacturer specs. All cartridges are pretested to ensure chips are functioning. We will replace or refund any of the following,
- Chips don't work - requires returning the product with its original package!
- Damaged Product during shipment
- Require pictures of the package and the damaged product.
For any claims please contact our customer service with the above information.
- Used cartridges and not DOA (Dead On Arrival) will not be replaced or refunded.
- Print heads - no warranty.
- We accept returns up to 14 days after item/s were received. Items need to be in their original packaging, unopened and unused!
- Buyer pays return shipping.
- We charge 25% restocking fee!
- Money Back or Item Exchange (Buyer's Choice)
- We do NOT accept international returns
- We accept only PayPal and Credit Cards through PayPal and Ebay!
- Allow 24-48 hours to process your order.
- Orders will be processed only when item/s are paid in full!
- We normally respond fairly quick.
- Please be sure to check your spam if no communication was received in your inbox.
- We only ship via FedEx or UPS ground. We will provide tracking numbers once items have shipped.