We know you’ll be keen to receive your order as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number, so we can contact you if there are any issues with your consignment.

• Our couriers require the recipient’s phone number for each delivery. We can’t book your delivery unless you have provided us with a valid daytime phone number.
• We pack every order carefully to ensure it reaches you in good condition.
• Your order will be sent through Australia Post or Startrack Express.
• All consignments are tracked. The tracking number can be viewed from within your eBay Purchases page.

We recommend you use eBay’s Shopping Cart for multiple item orders, so you can pay in one go as eBay prohibits us from combining orders that have been paid separately.

If you have any questions about delivery, please contact us via eBay Messages and we will do our best to make sure you’re happy.

We understand that you might need to return something to us for a number of reasons. Please contact us via eBay Messages before sending anything back.

WHEN must items be returned by?
Items must be returned within 30 days of purchasing your order, unless under a warranty claim.

HOW do customers return items?
By post. The return address will be provided at the time you organise a return with us.

SHIPPING for returns?
Where iCam Security accepts responsibility for the defect, we will pay all freight within Australia.

CREDIT for returns?
The following items cannot be returned for credit:

• Small Electrical components unless faulty,
• Items specially procured at customers request,
• Any item not in a re-saleable condition (excluding warranty claims)

Should the item you receive be faulty in any way, please contact us via eBay Messages

All iCam Security products are covered by an extensive warranty and your product will be of the highest quality and deliver years of reliable service. All products conform to ISO 9001 standards (International Organisation for Standardisation), ensuring a set of International Quality Management standards and principles are followed.

In addition to any warranty by virtue of statute, nearly all products are covered by a three year return to base warranty on defective parts from original date of sale.

Sometimes in rare cases, an item will have a manufacturing defect or be damaged in transit. In these rare cases, contact us via eBay Messages to make a claim. Our goal is to offer the fastest turnaround service if and when these cases happen.

Our warranty is limited to the replacement of faulty items or parts and does not include the labour costs for installing the purchased item, nor does it include damage due to incorrect fitting of parts or accessories.

We will do our best to see that the items you order are the correct ones, and although it is your responsibility to ensure that items you order are correctly specified for the intended use, we may exercise the discretion to replace an item that you purchased but incorrectly specified.

When will I receive my order?
Normally within 2 – 3 working days.

Who will deliver my order to me?
Either Australia Post or Startrack Express.

What do I do if my item is received as damaged in transit?
Sometimes in rare cases, an item will have a manufacturing defect or be damaged in transit. In these rare cases, contact us via eBay Messages to make a claim. Our goal is to offer the fastest turnaround service if and when these cases happen.

What can I do if the delivery seems to be taking too long?
Just contact us via eBay Messages and we can work out any issues and keep you appraised of any developments.

Where are you located?
We have warehouses located in each state.

If I need to return something, what do I do?
Contact us via eBay Messages and we’ll guide you through the correct returns process.

Can I cancel my order?
Contact us via eBay Messages and we’ll see what we can do.

How can I contact you?
eBay prohibits us from sharing any contact details, so all contact needs to be via eBay Messages.

Do your products come with a warranty?
Yes, 99% of our products come with a 3-year warranty (only a small handful come with a 2-year warranty).

If I need to make a warranty claim, what do I do?
Just contact us via eBay Messages.