We are proud rated A+ member of Better Business Bureau operated in Southern California, USA.

We strive to offer the best option available for generic power tool, two-way radio products that meet quality and cost efficiency. Being both eBay seller and buyer ourselves, we understand your point of view, stand by our products, and offer exceptional service.
Your satisfaction is our top priority!

We guarantee against any defective products.  A full refund can be provided for any defective or misrepresented products within 30 days. There is no restocking fee in this case. 

We provide 30 days money back on non-defective, undamaged, unused and resalable products. Customer will be responsible for the return shipping if product is not defective or misrepresented. Restocking fee and other fee may apply upon the condition of returned products. Shipping and handling fees are non-refundable. Product is not eligible for refund after the 30-day refund period has expired. 

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Each product carries limited replacement warranty period stated in each listing's item description. 

All returned products (Replace or Refund) have to obtain a RMA # (Return Merchandise  Authorization #) prior to return. Any returned product without a RMA # on  package will not be processed. To obtain a RMA #, please contact us through eBay message system with your  eBay user ID, eBay item ID #, and a brief description about your item  condition and/or service requested. We will work on resolving your particular case ASAP.
 

The warranty does not cover damage caused by accident, abuse, neglect,  modification, alteration, misuse, repair, modification or physical damages. All NON-SELLER mistake's / returns are subject to a minimum of 20% restocking fee and the buyer is responsible for all return shipping expenses. Items that have been forwarded outside of the U.S will not be covered by our warranty. 

Warranty will be provided to the original purchaser only. The warranty will not renew once a replacement has been made. This means that a warranty replacement item will not have a brand  new warranty period.

Please allow us to resolve any possible case. Our greatest mission is to provide the best customer service.

Orders are generally shipped out the next business day after your payment has been cleared (holidays, Sat. & Sun. excluded.)

We offer FREE standard shipping  (USPS, FedEx, UPS) with delivery confirmation # to U.S. address only,
including NO EXTRA CHARGE to Puerto Rico, Guam, Alaska, Hawaii, APO (FPO) address.

Unfortunately, no international shipping, no local pickup.

We regret that we can not be responsible for any returned shipment with undeliverable addresses.

VISA / MATERCARD / AMEX / DISCOVER (U.S. Credit Card Only)
If card's registered billing address is not in U.S., please use PayPal as payment gateway. 

1. "Ask a question" located on the bottom of our eBay listing.

Office Hours:

Monday through Friday, 10:30AM to 5:00PM PST
(Holiday excluded)

Please feel free to contact us with any questions regarding customer service, shipping status, our products, sales, high quantity discount, or tech problems.