THE12VOLT accepts a range of payment options included Paypal, Internet Banking and Bank Deposit.

Bank: Commonwealth Bank
Account name: Magic Tech Australia Pty Ltd
BSB No: 063 182
Account No: 1094 1132

You should know:

1. Please use your eBay user ID as Payment Reference when you transfer or deposit money into our bank account, so your payment can be identified easily.
2. All items include GST and a full Tax invoice is available on request.
3. Total (Inc. GST) = Item Price + Shipping & Handling Fees.
Notes:
1. Please do not bid on this item if you can not pay at the time of purchase!
2. You will receive an eBay invoice when this auction closes.
3. Immediate payment is required for all Buy it Now purchases.
4. Payment is expected within 7 days for all Auction purchases.

1. How much is the postage and handling fee?

Please check the postage table on the listing and get the postage and handling fee of the item to your address. If you are not sure how much to pay for the postage, please do not pay until you receive our "payment information", it will show you the item price, shipping postage and the total amount.

2. Can I pickup my item?

Our warehouse is located at Vermont . However, we open Mon-Fri 10:00am - 5:00pm. Please refer to the listing of the particular product email our customer service

3. Can I change my delivery address after payment?

No. You should provide correct information at your “check out” phase. Your item(s) will be automatically sent out by our system after your payment is cleared, so we are unable to change the delivery address after your payment.
Please make sure that you use our “check out” function each time of your shopping and fill in the correct delivery information.

4. When can I receive my item(s)?

We will send out your item(s) within 24 working hours after your payment is cleared and identified. The estimated delivery time would be different to different state:

5. Buyers will be able to trace the delivery online with a unique tracking number.

• A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
• Please be aware that PO Boxes cannot receive items above 25kg or longer than one metre.
• Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
• The courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
• We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.

• We do accept Returns and Refunds on items sold. Buyers must return item within 7 days after delivery date (restocking surcharge of 20% of sale price). Please contact us before you sending the item.
• Other than in accordance with the 30 Day Money Back Guarantee, refunds are strictly limited to those available under clauses implied by statute.
• Items returned must be in the original packaging. All returns must be must be packed securely for shipping. Buyer is responsible return shipping charges.
• Returns must be authorized by seller before goods can be returned.
• Shipping and handling costs are non refundable.
• No full refund for goods that have been used or change of mind.
• The Customer must comply with directions from staff to facilitate a return. Returned Products must be returned in their original packaging with all accessories, and must be in a re-saleable conditi

Please read & agree to the warranty policy, postage & handling charges, shipping information & payment details before bidding.

Please check the listing carefully & email us with any questions you may have before placing a bid as we will not be responsible for any compatibility problem.

Photos in this listing is for illustration purposes only.

Any errors or omissions in the item details are unintentional & if bought to our attention, we will rectify the issue immediately as we see fit.

If you are unhappy with your purchase, please contact us first to negotiate a resolution before leaving negative feedback.

• If the listing does not contain any warranty information then we will provide 90 days warranty. Please check the listing first for the correct warranty period.
• We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOAs must be contact/return to us within 7 days. For assistance with warranty and returns please email us first.
• If an item needs to be returned for warranty after the 7-day period from the date of dispatch, postage for both ways will be at the buyer's expense.
• We do not accept any item return by COD. The returned postage must be paid entirely by the bidder. You have to contact us before you return anything.
• All accessories and bonus gift are not covered by warranty.
  e.g. Battery, earphone,cable,carry bag etc.
• For all faulty items with a Return to Base warranty, buyers must contact us by e-mail. We will send a form to the buyer to complete and kindly send the form back to us together with the faulty item. Please Note: For all returned non-faulty items (identified by our technical department), the buyer is responsible for shipping and handling fee for re-sending the item back to buyer.**We have NO responsibility on the shipping and handling fee on any returned items. If buyer sends back the item by C.O.D. service, item will NOT be accepted.
• The return item must be in new condition with the full package, otherwise we will not accept any refund after checking.
• Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance). All accessories and bonus gifts are not covered by warranty such as carry bags, cable, and batteries and the like, and therefore should not be assumed to be part of the purchase.

If you experience problems with your product within the warranty period, please notify us at ebaythe12volt@gmail.com

and we will confirm the warranty process for that item ASAP.

All other products enquirers, please send message via eBay.

Pick up from Vermont warehouse is welcome.

Proudly Australian owned and operated, the family at THE12VOLT is dedicated to providing you with the very best value for your time and money.

here are no pushy sales people, no need to travel long distances to purchase your items and no disappointment in learning the store doesn't carry your requested tool upon arrival. We endeavour to give you the most accurate description of our products, shipping, payment and warranty terms.

We are transparent in the way we operate our business and our customer service team who work around the clock to make sure your product arrives in great condition and on time.

We are open 24 hours a day, seven days a week, so you can make your purchase whenever you want or need it. Make sure you don't miss out on the best bargains around with THE12VOLT

After more than six years on online trading, we understand that if we don't look after our customer, someone else will. Thats why we have a customer team to ensure your every purchase and delivery from us goes as smoothly as possible.