Delivery: 2-7 Working Days
Dispatch: Next Business Day dispatch if ordered before 12pm
Baccarat® has created the Rock range of cookware so you can have professional quality and durability in your own kitchen. It features a toughened, reinforced 3 layer non-stick surface that is durable like (you guessed it) rock! Manufactured using a unique process called small pellet impact technology that results in super durability and excellent food release. How does the Baccarat® Rock Saucepan With Lid compare to other non-sticks? On standard abrasion tests the best conventional non-sticks reach 20,000 cycles, most reinforced non-sticks reach 400,000. This cookware reaches 700,000 cycles and still stops food from sticking! With a heavy gauged forged body, heat is distributed evenly and the weight ensures the pan will be warp free for a lifetime of daily use. This Baccarat® Rock Saucepan With Lid is also dishwasher safe and oven safe to 220C. Baccarat® is so confident with the Rock Saucepan that they offer a lifetime guarantee when cared for according to the Care and Use instructions provided.
Next Business Day Dispatch
All Items will be shipped the Business day following acceptance of your order. Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding Public holidays in Victoria).
Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all orders, please note some items, sizes or colours may not be available at time of dispatch. Your credit card will only be charged for items available at time of dispatch. If your Product has not arrived after the estimated delivery time, please contact House Customer Service.
30 Day Change of Mind Policy - ONLINE ONLY
All our items or Products come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with any Product delivered to you, you may, within thirty (30) days of item purchase being delivered, return the Product in the original packaging to ensure they are adequately protected in transit, with all tags and stickers still attached and with your original tax invoice (as proof of purchase) to us for a full refund of the purchase price of the Product.
This refund does not include the costs of return postage. The Customer is responsible for return postage to our warehouse. We cannot accept returns in store for change of mind. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
For information on the most appropriate way to return items for change of mind you must first contact the House Customer Service team via email:
Email: click here
At House, we are committed to offering you a safe and pleasant shopping experience. So if something does go wrong, we are here to help you. If you change your mind or make an incorrect choice, we will give you a refund within 30 days of purchase for unused products (returned in its original packaging). Please note a refund does not include postage costs. If your item arrives damaged we will arrange a replacement or full refund at our cost. If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or other remedy where appropriate. For warranty details see our Terms and Conditions For details on change of mind including refunds and returns please see our Terms and Conditions. To file a claim or contact our friendly Customer Service staff at the Help Centre for further assistance. Statutory consumer guarantees also apply under Australian Consumer Law.
If you would like to contact us, please click here and a House Customer Service Consultant will contact you as soon as possible.