H&L Tooth Company Policies

Payment Policy
We accept credit card payments only through PayPal. Please pay for your item as soon as possible. We will not be able to ship the item prior to payment being received. If purchasing during the weekend or holidays, please be aware we cannot ship your item until the next business day at the earliest. Our regular operating hours Monday - Friday from 8:00am-5:00pm CST. As always, thank you for your business.

Shipping Policy
We ship items within one business day. We pride ourselves on being able to offer customers free shipping on most items. Some listings may require the buyer to be responsible for shipping costs. We use either USPS or UPS for most products and delivery times are quoted on each listing. Large quantity or heavy items may need to ship via Freight LTL. We will contact you if this is necessary. Be advised purchasing large quantities of heavy parts may delay the shipment slightly because of handling and scheduling. We are committed to shipping our products the best and most economical way possible and do no use shipping as an additional profit center. As always, thank you for your business!

LTL (Less than Truck Load) Freight
These orders will need to be shipped by Freight LTL only. Please contact us prior to making your purchase so that we can give you a precise, accurate and discounted freight quote. After you have received your freight quote, please pay for your item as soon as possible. We will not be able to ship the item prior to payment being received. Our hours are M-F from 8:00am-5:00pm CST. Is you purchased during the weekend/holidays, we cannot ship until the nextx business day at the earliest. As always, thank you for your business!

Return Policy *Updated 02/03/2020
Not every item is eligible for return. Please refer to the listing to determine if returns are allowed or not. If you have a qualified item to return, you must contact us prior to returning your item so we may issue you an RMA (return material authorization). Items without an RMA will be rejected. Most of our listings offer a generous 30 day return policy with money back refund. A restocking fee of up to 15% may apply. Return shipping must be paid by you, the buyer. We cannot absorb the cost of offering free returns. We cannot guarantee completely rust or corrosion free items. Rusty parts will not be an acceptable "our fault return". In the unlikely event your item arrives damaged or faulty please contact us so that we may remedy the situation at our expense. As always, thank you for your business!

Feedback
We ask that you leave us positive feedback. In cases where you are not happy with your product in any way, please contact us so that we may try our best to remedy the situation per our policies. We are here to help in any way we can and have staff available to provide technical information about our products. As always, thank you for your business!

H&L Product Guarantee
Remember, ALL H&L tooth products are covered by H&L's Product Guarantee! We offer a warranty on ALL H&L products against flaws in workmanship and/or material, including pre-mature breakage throughout the life of the product! We take pride in the fact that we offer the best quality products our industry has to offer. You have our PROMISE and over 85 years of ground engaging tool experience backing every tooth product offered by H&L! Buy only the Best from the ORIGINAL Digging Tooth Manufacturer, H&L Tooth Company! Quality Since 1931!