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COMFORT BUDGET MEMORY FOAM ORTHOPAEDIC ALL FOAM MATTRESS

COMFORT BUDGET MEMORY FOAM ORTHOPAEDIC ALL FOAM MATTRESS
Item Description

A product that can be used as an addition to your existing mattress. With just a 4" or 5" depth, it may not be so deep, but provides a good amount of comfort and support. You will find all the beneficial properties included in Reflex Foam. A zipped cover provides extra softness and comfort. It is also great to use for bunk beds or guest beds

PLEASE NOTE

All mattresses are FOLDED, ROLLED and VACCUUM PACKED using specialised machinery allowing for more convenient transport. This means that the mattress would need to be unpackaged and left for roughly 48 Hours for it to expand to the full size.

Whilst the vast majority of foam mattresses will expand exactly to the height in inches that is advertised, due to the nature of foam mattresses there is a small chanced your mattress may have a slight variance to what you expect.

Please note the following post coded areas will incur an additional delivery charges of KW, IV, AB, PH, DD, PA, TR, PL, TQ, EX, DT, LD. Please enquire before purchasing


**ONCE DISPATCHED YOUR MATTRESS WILL BE SENT ON A NEXT DAY SERVICE. 

PLEASE CHECK THE TRACKING INFORMATION AS THE COURIER COMPANY WILL GIVE YOU A 2 HOUR SLOT ON THE MORNING OF DELIVERY

99% are delivered next day; on odd occasions delivery may take 3-5 days depending on your geographical location

Feedback

We automatically leave feedback for all our customers. We would appreciate if you could take time out and leave feedback for us once you have received the product in order to help document the quality of our overall service and help any potential customers who may need a little clarification.

If you have any problems or concerns than please do contact us before leaving negative feedback or opening a case. We will try our utmost best to help resolve any issues.

FOR ANY QUERIES PLEASE MESSAGE US

DISCLAIMER:


Suitable for years aged 3 and over.

Due to the pandemic there maybe a delay in the process of your mattress orders. There have been delays in courier collections and deliveries which have had a knock on effect in our ability to ship to you as fast as we normally do. Our factories also have reduced opening times due to staff shortages but we're working as hard as possible to get your mattresses to you in good time.


The Delta Sleep Team

About Us

About Us
Where to start... We're a small business local to Yorkshire, who prides ourselves on specialising in home decor. Everything from contemporary kitchen utensils, to all singing, all dancing orthopaedic mattresses. 

At DS Living, we focus on making sure that you're satisfied. Customers are at the heart of everything we do, ensuring you get the best experience around.  

We do our bit for the world also. Rest assured that 2.5% of our annual cash holding is donated, each year, to charitable projects both in the UK and around the world. And whilst you're here, if you have any charitable projects that you think we might like, we'd love for you to get in touch.  

Delivery

Once your item has left our warehouse, we will update your eBay Order with the tracking information. 
The tracking number should be used on the courier website in order to help track delivery right up to your doorstep.
Don't forget to give us your full address and a working contact number to avoid any undue delays, so the delivery driver can keep in touch.

Not in? Not to worry!
We encourage customers to plan orders to ensure you'll be at home to receive your delivery (especially for bulky items that can't be posted through the letterbox or left in a 'safe spot'). 

Tracking your parcel on the courier website may give you the option to leave a note for the drive, reschedule the delivery or leave it with a neighbour. Please note that this service is not available to all couriers!

All Mainland UK Orders will benefit from FAST & FREE SHIPPING
Please note the following postcode areas may incur an additional delivery charge: KW, IV, AB, PH, DD, PA, TR, PL, TQ, EX, DT, LD. 
Send us a message to enquire before purchasing!

For Mattresses: 
ONCE DISPATCHED, YOUR MATTRESS WILL BE SENT ON A 48-HOUR SERVICE. These delivery dates are estimated and can take up to 3-5 working days, especially during periods of high demand on courier networks such as Christmas, Easter or during extreme weather conditions.

Returns

We are sure you will be pleased with your purchase from our eBay Store. However, there may be occasions when you will need to return items to us.
 
Non Receipt Of Items
 
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately, we cannot investigate non-receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete.
Orders sent by Royal Mail: We do advise that the majority of orders are received within 1-3 working days of despatch. However, for Royal Mail to class the order as lost in the post we have to allow them 15 working days to deliver before we can arrange a replacement or a refund [this is a Royal Mail rule].
Unfortunately, once the order has been dispatched it is then the responsibility of Royal Mail to deliver your item, and as much as we would like to resolve this for you today we do have to allow them this timescale to deliver.
If you still haven't received it by the 15th working day, please contact us via eBay & we will investigate the matter for you.

Returns from outside the UK
 
If you purchase an item from our UK store then the return process is slightly different as we are based in the UK and you are taking the option to purchase from our UK Store. With this in mind, any return would be at the cost of the buyer.
 
Items Damaged in Transit
 
If your item is damaged in transit, we ask that you report it to us within 3 working days (24 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method.

Products Faulty On Arrival
 
If your item(s) are faulty on arrival, please advise us as such within 3 working days.
Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method.

If You Change Your Mind (DSR)
 
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense. You must take reasonable care to ensure that we receive the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and DS Home Living Ltd have a right of action against you to withhold a refund.
If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
Please note: Distance Selling Regulations do not apply to businesses or Trade sales.

How To Organise A Return
 
You can request a return via the eBay Messaging system and we will be in contact within 48 working hours.?

Feedback

Feedback
 
We automatically leave feedback for all our customers. We would appreciate it if you could take time out and leave feedback once you have received your item. Your feedback could be the difference in helping other members to make a decision.

Contact Us

Get in touch
 
If you have any questions regarding our products or would like any further information, feel free to get in touch!
 
You can submit a question to us using the "Contact Seller" link at the top of this page, or through "My eBay" Messages. You'll see our reply there, too.
 
We aim to respond to all queries within 48 Hours!
 
Our opening hours are:
 
  • 8 am to 8 pm Monday to Friday
  • 8 am to 6 pm Weekends
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