Returns
If, for any reason, you want to cancel your order with us, you are able to do so at any time before the goods are dispatched by sending us a message.
Once your goods have been dispatched, you are still able to cancel your order but we reserve the right to apply a cancellation fee of 10% of the final sale price to cover our administration costs.
Goods must be returned in an unused and if possible unopened condition within 7 days. We would advise that you enclose a cover note on the outside of the package including your order details and reason for return to ensure there are no delays with refunding your payment.
When returning goods we would always recommend using a ‘signed for’ delivery service to ensure the goods arrive back safely. When the goods are received by us, we shall process the agreed refund amount within 5 days.
All products returned will be inspected to ensure they are returned in brand new condition and re-saleable condition.
Please be aware that we will only issue a full refund for goods that have been received with a fault or for situations where the wrong goods have been received.
We will deduct a minimum of 10% from any refund for orders that are returned to us where you have changed your mind to cover the cost of delivering the original order.
Return address:
Safe Store, Unit 1032, 2 Garland Rd, Stanmore, Middx, HA7 1NR
Faulty or damaged goods:
In the unusual event that you should receive goods from us that are damaged or defective, you must notify us within 24 hours.
If a product arrives damaged or faulty, Make It Magical reserves the right to acquire photographic evidence before progressing to resolve the problem.
Where deemed possible we will replace any faulty/damaged components rather than replacing the whole item.
We will always ensure that the product received is suitable for use and of satisfactory condition, and will endeavour to solve any problem as efficiently as possible.
Failure to supply photographic evidence by e-mail or post may invalidate your transaction.