Pine Lake Parts is not an authorized dealer for any Manufacturer except for CHP Systems, Inc.

Have a question?

·       Please read the entire listing and look at all the photo's to be sure your answer is not already in the listing or in our FAQ's given when you hit contact the seller. 

·       We try to answer all questions as quickly as possible but questions that do not include the required information to answer or are already answered in the listing move to the bottom of our list.

• SHIPPING CHARGES 

  • Shipping is not negotiable.  If you put a note like "free shipping" or "including shipping" in the buyers message box when making an offer, it will be declined.  We have many consignment items and free shipping complicates our accounting. 
  • We use the shipping calculator provided by eBay.  Weights and dimensions are entered for each item.  We try to break even on shipping and we charge the same amount you'd pay to ship the same package to us. 
  • Offers are welcome but the shipping shown is what we charge.  FREE shipping is NEVER really FREE.  If it's offered by a seller, then you can be sure they upped the price to cover it! 
  • Set your search to Price + Shipping Lowest First if you want to really find the best deal.
  
  

• EXPEDITED SHIPPING

  • Need it faster?  Before purchasing, contact us so we can add expedited options to the listing.  This allows you to see the price, pick your method and gives you the best chance of getting it shipped the same day.
  • Please do not email to ask when an item will ship.  If you order before 10AM, it will probably ship between Noon and two that same day.  Otherwise it will ship the next day....100% of the time.
  
  

• COMBINED SHIPPING: 
  

  • We do combine shipping. Most items will combine automatically at checkout if you use the cart.  You can put all the items you wish to purchase in your cart and then checkout. 
  • Sometimes if we only put 1st Class as the only shipping option and the weight goes over a pound it will add each shipping charge together.  If that seems to be happening send us a message and we can add Priority as a shipping option and then it should work correctly.
  • Ebay charges us fees on your shipping costs so using your cart to combine your orders saves you and us money!
  • If you make offers on multiple items and we accept those offers, we will send a combined invoice for all the items and will combine your shipping amount at that time.
  
  

• INTERNATIONAL SHIPPING 

  • Buyers are responsible for any import fees, VAT, etc.  These fees are not included in our shipping charges. 
  • Please use a valid shipping address and include your phone number for customs purposes. 
  • To combine shipping on multiple items put the items you wish to purchase in your cart and then use checkout to automatically combine them into one order.
  • Please check tracking on your package on eBay before contacting us about shipping status.  If your package is in Customs you are responsible for picking it up there.
  
  

• SHIP TO ADDRESS

  • We only ship to the verified address you have in ebay/paypal.  please check and update your address and contact information (if needed) in both ebay & paypal before making purchases. 
  • If your package is returned because you did not update your address any additional shipping charges to resend a package to you will be your responsibility.
  
  
• SHIPPING & HANDLING TIME:
  
  • We ship orders same day or within 1 business day.
  • Shipping delivery dates shown are estimates only and are generated by eBay

RETURN POLICY: 

• Returns are accepted on all items.  If a part doesn't work for you for any reason let us know. 
• If the part is defective we will pay the return shipping.