I am constantly asked if the shipping costs are correct and sadly, they always are.  For anyone wanting to check the cost of shipping internationally from France, you can find the costs on the La Poste website.  Just google: La Poste Tarifs International.  I charge you exactly what La Poste charges me and in fact less as on most occasions I always pay the additional insurance required.

We use the following postal methods: 

Paquet Prio, for items up to 2kgs in weight and up to €150 in value.  Delivery Estimate 7 to 21 days depending on location.  With this method I have to print the labels for the parcels, which is generally not a problem but if for any reason I have no internet access,  or a problem with the printer, PLEASE understand that it may delay the shipment.  If this delay causes you a problem, you can upgrade to Colissimo International for the required additional payment.  There is no benefit to customers within Europe above the weight limit of 250 grams, where Colissimo still offers the best option. The cost of shipping via the Paquet prio method will have a slightly higher cost than the price on the package as I have to purchase the labels and take time to print them.

Colissimo International is a generally fast and effective method of shipping items world wide.  It has a weight limit of 30 kgs for Europe and 20kgs for the rest of the world.  There is a limit to the value of insurance allowed with this method, so that may sometimes have an effect on the amount of items that can be combined together.  However, in general this will not affect normal sales.  Delivery times for this method are approximately 5 to 10 days but will differ depending on the world location.

PLEASE NOTE:  

Please always ask about combined shipping rates or in fact any postal questions before purchase - thanks for your understanding. 

Unfortunately, we will no longer use any postal service that does not offer signed for receipt on purchases.

Please never ask us to put fraudulent information onto customs forms, this is against the law and we will always refuse to do this.

 

All items will be posted within 2 days of payment but in most cases we post the next day.

Will all AUSTRALIAN customers please note that due to strict Australian import regulations for wood or bamboo items, we request that the customer ensures that the item will be accepted into the country prior to purchase.  It is the customers responsibility to ensure this prior to purchasing. 

We believe passionately in recycling and use a lot of recycled packaging for shipments.  A lot of our cardboard cartons are generously donated by local shops.  We take extreme care to ensure that it is clean and secure before using this packaging.  Rest assured that we take the utmost care with packaging your purchases.

Please be aware of the charges which may be levied by your country’s customs, as these charges are always the responsibility of the customer.