Simple Shower specializes in the design, manufacture and distribution of bathroom products including shower enclosure, shower trays, bathroom furniture, heating radiator, taps and accessories etc. Our company use the latest materials and designs to offer you lavishing bathroom products.

We accept following payments:

We accept payment by PayPal, credit or debit card or bank transfer. Payment must be made within 5 days of the auction ending or your making a purchase by clicking on Buy it Now.

Once the payment is cleared, we will dispatch your product to arrive in accordance with the delivery estimate stated in the individual listing. For the Zone 1 area, product will be delivered the next working day if payment is cleared before 00:30am.

Delivery:

Once we have received payment for the item from you and the funds have cleared, we will dispatch your product within 1-2 working days.

For smaller items ,delivery takes 1-3 working days; for large items, we offer next working delivery if payment made by paypal before 00:30am. Collection is available on Mon-Fri,14:00-16:30. Pls send message to book an appointment one day before you come.

We are unable to change the delivery address once ordered. This is due to PayPal rules and regulations. Before placing your order please check your PayPal address is correct, this will help stop delays in you receiving your order. And please leave us your mobile phone number for delivery purposes when you checkout.

Items delivered by third-party logistics company
1) Palletline: We'll send you the tracking number the day after we dispatch your items. The courier will contact you to arrange delivery.
2) TNT: we'll send you the tracking number the day after we dispatch your items. You can trace your order following the link below.If you're out when the courier arrives, he will leave a card note with their contact info on it. Please contact them to arrange delivery again. If you the courier fails to deliver and does not leave a note then please contact us via eBay and we will sort it out for you asap.
3)royal mail:delivery takes 2-3 working days usually by signed for delivery. If not in, the postman will leave a note instructing you how to arrange collection from your local sorting office.

Further information:

it is your responsibility to ensure that you have made appropriate arrangements to accept delivery and, where necessary, to transport the Product from the kerbside into your property. If you fail to accept delivery and the Product is returned to us you will be responsible for any return charges imposed by the courier.

Please advise us if the road to your house is narrow with a note to seller when you checkout.

Please don't sign for the item before checking the condition.

Please don't book a plumber until you have receives the items in good condition with all the fittings included.

I do not wish to keep my item - it is not faulty

If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us by telephone or via the eBay messaging service within 7 days of delivery. We are happy to refund or exchange the item, (stock permitting) providing it is returned unused, in its original packaging with all accessories.

We will not be able to accept a return and issue a refund if:
1) The item has been used
2) The product is missing parts which it originally shipped with
3) We have not been notified within 7 days from purchase

How to return?

If you change your mind, please send them items back in their original package, unused good condition for full refund. Refund won't be issued if items arrived damaged. Or we can collect them for you. Bath screen: £20,Trays: £20 for the tray sizes less than 900mm, £25 for the tray size 900-1100mm, £35 for the tray sizes 1200mm and larger than 1200mm Shower screen/door: £50 for one item, £78 for multiple items

My item has developed a fault

If your item develops a fault, please notify us via telephone or the eBay messaging service. For guarantee reasons we need photos of the offending item and its fault. once this information has been received we can assess the case and whether a part or replacement is needed. If an item is returned as faulty, we will arrange a collection at our expense. Please do not return the product and request a refund of the postage.

Further information

Under the Distance Selling Regulations, you have up to 7 working days after you have received your delivery to cancel your order via email to our customer service team.

Under the Trusted Goods Refund Policy, you have 14 days to return a product to us for a full refund, providing it is unused and in a sale-able condition. Where a product is faulty, damaged or described incorrectly, we will refund the original delivery charge, but not when a product is simply unwanted*.

Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product.

If trying on items with health or hygiene sensitivities, such as underwear or swimming costumes, please do so over other clothes. In the case of goods such as earrings, body jewelry personal grooming products that have hygiene seals, you must exercise reasonable care by not removing the seals when examining them.

All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.*This policy does not affect your statutory rights relating to faulty or incorrectly described goods, or your right to cancel orders under the Distance Selling Regulations.

Opening time: from Monday to Friday 9:00am-5:00pm.