They provided the best Customer Service I have ever experienced from an online shopping outlet. This included prompt delivery through to collection, return and replacement of faulty goods and ultimately a full refund. There can always be faulty products, from any shopping outlet but it's how this is managed and handled which matters and the experience was completely stress free. Michael CM

Purchased a sit-on sink from EC Kitchens. Ordered it on Wednesday morning and it was delivered to my home address the next day. Fantastic customer service and a pleasure to deal with a company that clearly has the customer at the forefront of its operation. Stephen Stilwell

I bought a Thomas Denby 1.5 ceramic sink and waste fittings (premium drainer/plug set) and it is beautiful, a really nice size- deep and substantial for an undermount sink. The order arrived within a few days and post order customer service was excellent when I had a query. A really good company and beautiful fittings. It really sets off my cottage kitchen. Mina

I bought an excellent pull-out corner unit from EC Kitchens, and they were very helpful in exchanging it as I initially ordered the left hand version by mistake.
They are very responsive. WILLIAM SYMONDS

Eastcoast Kitchens. Smart Storage Solutions.

Products are dispatched to our customers as soon as possible after receipt of payment.
We will aim to release all parcels ASAP but the listing lead times will help us to keep delivery
costs to a minimum, please note we will aim to beat these times wherever possible.

Please note: Certain ceramic, granite or glass sinks are delivered via suppliers own transport
to enable a safe & secure arrival. They do only deliver to certain areas of Britain and are in each
area once a week.
Please check with us that your location would be possible, specially areas above or around Carlisle.
In certain areas be on a two-day run, this allowing us to keep our delivery charges to a minimum.

Unfortunately, the charges for all delivery services are only applicable to deliveries in the
UK Mainland Zone A as shown on the below map. Areas not included within the couriers
UK Mainland area include all areas of Ireland, some areas of Scotland above Carlisle,
The Isle of White, The Channel Islands. This is, unfortunately, the couriers choice of area and not ours.

If you require a quote for international delivery or are not sure if your area is covered,
please do not hesitate to contact us.

If a delivery is rejected for whatever reason a return carriage charge of will be debited from the
refund to cover the return cost. Failed delivery owing to the customer's absence from the
delivery address will result in a �20 refund deduction.
Please also note we do not deliver on Bank Holidays or the weekends and so your delivery may be
temporarily delayed, please bear this in mind while placing an order.

Due to strict terms by the couriers used, deliveries must be checked within a 24 hour period
from receipt and any damages notified immediately to us with images by email.



Returns Policy

Consumer Contract Regulations

Eastcoast Designed Kitchens & Bedrooms Ltd

Butterfields, Church Road, Freiston, Boston, Lincs PE22 0NX

Company Registration No. 5770439 VAT Registration No. 893297765

You have the right to cancel this contract within 14 calendar days.

(1) The cancellation period will expire 14 calendar days from the date the goods are acquired by you or a third party on your behalf.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear written statement, i.e. letter, fax or email. You may use our model cancellation form if you wish or Ebay returns.

Please do not send the item until we have responded to you by email & confirmed the return address. Items sent to the wrong location will incur a min �25 re-location charge

To meet the cancellation deadline, send your communication stating your exercise of the right to cancel before the cancellation period has expired (1)

(2) If the consumer wishes to cancel the contract & has completed their obligations as set out above (1)

(a) We require the goods to be returned to us without undue delay and in any event not later than 14 calendar days from the date on which you communicate your cancellation of this contract to us.

(b) The deadline is met only if we have received the goods back before the 14 calendar day period has expired. No returns will be accepted after this time has lapsed.

(c) The consumer is responsible for the direct cost of returning the goods to us within the time scale (a) The return method is chosen & paid for by the consumer.

(d) If the product is not suitable to be returned by royal mail services, please contact us for further advice. Dependent on the product, we may be able to offer a collection service; this will be at a charge to the consumer.

(e) If a delivery is rejected for whatever reason a minimum return carriage charge of �20.00 will be debited from the refund to cover the return cost.

(3) If you cancel this contract, we will reimburse to you for payments received, including any standard costs of delivery. (Except for the supplementary costs arising from a faster delivery option selected)

(a) We may make a deduction from the reimbursement for the cost of diminished value of goods, resulting from handling, other than what is necessary or usage by you or any 3rd parties you choose to employ to return the goods back to us.

(b) Refunds will be reduced or refused if the product is damaged, unusable or defective from its original state, including if it excludes original packaging.

(c) If the consumer has received the goods before cancelling the contract, the consumer will be under a duty of care to restore the goods to the supplier and, in the meantime, to keep them & take reasonable care, along with safeguarding the product whilst being returned to the supplier. We advise the consumer to choose a reputable company to return the goods & insure the goods if required. Refer to (3a)

(d) The consumer is to be liable to pay us reasonable costs in accordance with (3a)

(e) The cost of any collection charges, as agreed by the consumer in the first instance will be deducted from the refund amount due. If the product is showing signs of usage (a) the collection charge will then be chargeable to the consumer.

(4) We will make the reimbursement without delay and not later than:

(a) 7 working days after the date we receive the goods back from you any goods supplied.

(b) We will make the reimbursement using the same means of payment as was used for the initial transaction.

(5) Exchange requests must be made in line with sections (1 to 4) as above.

(6) Damages: The Sale of Goods Act 1973 states that we are under an obligation to reimburse you for goods that are defective or damaged as long as we have been notified of the defect or damage within a reasonable time.

(a) Please check all goods for defect or damage within 24 hours of receipt. This will enable us to rectify the issue within the shortest time frame possible.

(b) Advise us via email or letter within 30 calendar days from receipt of goods with a description of the defect or damage along with photographic evidence.

(c) Any goods that have been fitted and are subsequently found to be damaged will only be refundable or exchangeable at our discretion.

(7) Goods ordered will only be delivered to the registered payment address, unless shown on i.e. PayPal account prior to order. No alternative address deliveries will be made

Advice: Please check your goods on receipt for any defects or damage.

Use a reputable fitter and check goods prior to installation as consequential loss will not be paid on products that have been fitted and are subsequently found to be damaged.

We accept Paypal the easiest and most secure method of payment.

We will be happy to help and advise you on any of your kitchen or bedroom needs.

About us .....Eastcoast Kitchens & Bedrooms Ltd : Has have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed.

Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products. All prices quoted to our customers include VAT @ 20%.

We are always adding new & innovative products to our site. We regularly reduce our prices as we realize in the current economic climate it may not always be possible to afford what you want, so be sure to check back regularly.

We offer a safe & secure purchase. Registered with the ICO (information commissioners office) so you can be sure your information is stored securely. Also PCI security standards council member so we all data is kept safe for our customers. Registration number Z1900586

A Huge range of kitchen appliances, sinks, taps, accessories & smart storage solutions, along with a large range of ideas for your kitchen or bedroom. Main stockists of Clearwater, Schock, Rangemaster kitchen sinks & Abode Zoom taps.

We believe a kitchen or bedroom should not be boring! Smart Storage Solutions are a great way to alter existing units to create more space or when designing a kitchen implement some fab accessories - take a look at our shop to give you great ideas to add into your home.

We supply quality brands such as Vauth Sagel, Kessebohmer, Peka, Sige, Innostor, Clearwater, Abode, Vibo and a great deal more....