Please review our detailed
accepted shipping terms, return policies and other information below the item
specifications.
HHP
-------PLEASE READ-------
Please inspect your packages. Feel free to use the following
guidelines below.
Note – Please contact us at to report any
damage. Do not request for freight to be left without signature.
For inspecting freight shipments
(typically appliances and other large items):
1.
Inspect
all packages for external damage.
a.
If you
notice any external damage, please note upon delivery and inspect the contents.
If the driver does not let you do this, call our office right away. If you are
unable to reach the office for any reason, refuse the package back to the
delivery terminal. Tell the shipper not to return the freight to us until they
have contacted us. In any case, contact our office as soon as possible in this
situation
2.
If
there is no visible external damage, please sign for the freight and accept
your delivery. You may also write a note on the paperwork that states "Not
yet inspected for concealed damage". However, you still must open and
inspect all products within 48 hours and advise if problems exist.
a.
Note - Signing for your delivery without noting damages
indicates (legally) that you have received your freight in good condition
3.
Please
inspect your items for concealed damage after the freight service has left. If
any product has damage, please notify us within 48 hours for us to be able to
file a claim with the shipper. Damages claimed after the initial 48-hour period
cannot be considered. Thank you.
For inspecting other shipments
(typically faucets, sinks and bathtubs):
1.
Please inspect item for any damage or missing parts.
a.
We ship overstock items that have been through the system
quite a few times so the box itself may have damage. Please don’t worry about
box condition.
2.
If there is any damage, missing parts, etc., please contact
us and we will work for you to resolve the problem or simply accept the return.
Shipping and Handling:
Free
Curbside Shipping in The Continental U.S. Our free shipping includes delivery
to residential or commercial locations but it does NOT include lift gate
delivery at curbside at destination. No inside delivery is included in the free
shipping offered. If you require curbside lift gate or inside delivery or any
other special service, please contact us and we will work together to meet your
requirements but white glove service charges are additional.
Items are usually shipped
within 2 to 3 business days. If we are not able to ship it within the time
frame we will inform you as soon as possible. Almost all appliances are shipped
on pallets.
NOTICE: We do not ship if
we do not have a direct phone number of the buyer. After making payment please
make sure you send us a direct phone number. Phone number is needed for the
freight company to arrange the delivery.
Returns:
All Returns must be made
within 14 days from the date of delivery.
(1) If a customer wishes to
return an item due to a malfunction; he/she must allow us one chance to service
the appliance or consult on other items (faucets, bathtubs, lighting, etc.) before
a return can be made.
(2) A 15% restocking fee
applies to all returns except for faucets and other ground deliveries that are
not covered under (1).
(3) The return shipping and
packaging charges are the sole responsibility of the buyer.
(4) Customers will be
credited for the returned item once it arrives back and is inspected.
Warranty (Appliances):
HHP provides a one year
warranty from date of purchase on top of any remaining manufacturer warranty
for appliances. The manufacturer’s warranty must be used before ours.
If you have any questions, please contact us.
Thank you,
Heights Home Products