About Us
We have been selling on eBay since 2009. Our store in Chandler, Arizona is open daily. We have been in the jewelry industry for over 10 years dealing with gold, silver, and diamond jewelry year after year. We make custom jewelry as well, make sure to check us out on the gram to see our newest pieces and projects. We ensure you that we will go above and beyond to satisfy your jewelry needs and leave you with a memorable buying experience whether online or in store. Thank you for your valued business we guarantee to continue bringing you the hottest jewelry at the lowest prices with unmatched customer service and attention to detail. #Shopjw
Payment
We accept payment through PayPal. PayPal accepts all major credit cards. All PayPal payments must have a confirmed address to ship to. Immediate payment is required for all purchases.
We also offer 30, 60, and 90 lay away plans for any of our items above $250. If you are interested in lay away please contact us prior to making a purchase for arrangement.
Shipping
We offer free shipping on all orders in the U.S and ship all over the world. We ship via UPS, FedEx and USPS. All U.S orders include a tracking number to ensure delivery, items valued over $250 will require a signature for delivery. We offer a variety of shipping services and delivery times to fit your needs, please contact us if you have any special delivery instructions or need an item by a certain date. We do our best to ship your order as soon as possible and in most cases ship the same day the order was received or within 24 hours.
1. Free shipping is offered in U.S only; tracking information is included with every shipment.
2. Standard delivery times for free shipping in the U.S are 3-5 business days via USPS First Class Mail
3. We ship Monday-Friday. We do not ship on holidays and on weekends.
4. We can combine shipping so that you may receive all of your items at once.
5. International shipping delivery times vary by destination. As a general guide international service is estimated at 10 - 15 business days for First Class International.
Expedited delivery times are available via USPS Priority and USPS Express Mail International.
6. International Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping costs. These charges are the buyers' responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Contact Us
Please send us a message through eBay messages, this is our preferred method of contact and the quickest way to get your questions answered.
Returns
At Shopjw our valued customers are always number one. If you are less than 100% satisfied with your purchase, please send it back within 30 days of receiving the item for a refund.
In order to open a return request please do the following: Find the item in 'My eBay' under 'Purchase History' and select 'Return this item' from the 'More actions' drop-down menu. Select the reason for the return. eBay will then prompt you with additional return instructions. Returns must be shipped back within 5 days of opening the return.
Items must be in their original unused condition and be returned with the original tags attached. Returns for any reason other than an inaccurate item description will may be subject to a restocking fee. Items that have been used or altered in any way are not eligible for return. Thank you to all of our valued customers, your satisfaction is our number one priority.