1. To save yourself time and reduce delays, fees and hassles, make sure you insert the correct delivery
address and the correct product/quantity you require at the point of purchase. If wrong details are given,
please let us know within 30 minutes so we can request to update
2. Delivery time may vary depending on what items you have ordered. Please message us should you have any
questions on this. Also, we are unable to place any orders on hold as per eBay terms and conditions.
3. If you are not in when delivery has been attempted there may be an extra postage charge incurred before
we can resend the item. If you then refuse to have the item after deliveries have been attempted the £25
return charges will be deducted from your refund.
4. Please be aware that the courier service can only deliver your items to your front door providing that
you are on the ground floor.
5. Free postage to most areas in UK, however If you fall into the following postcodes or areas, you will
need to pay postage. In the unlikely event that the postage isn't calculated at checkout please let us know.
6. Please note delays or damages in transit are beyond our control and we will not compensate for that.
- Free Postage to Mainland UK
- £299
-
IV, KW1-14, PA37-39, PH19-40, PH41, IM, PA20, PA31, PA35, PA41, KA27, TR21-TR25
- Areas we DO NOT post to
- JE,GY,ZE,HS
Thank you for choosing our store. To make your shopping experience more convenient, we offer self-pickup service. Please find below the terms and conditions.
1. If you choose to use our self-pickup service, make sure to select "collection in person" as the shipping option when placing your eBay order. This will ensure that your order is designated for in-store pickup.
2. Self-pickup hours are from 9:30 am to 4:00 pm Monday to Friday (excluding holidays). We kindly ask that you schedule your pickup during these hours.
3. To pick up your order, please provide your order number and the name of the recipient. This information is necessary for our pickup staff to confirm your order and ensure that it is released to the correct person.
4. eBay orders only support online payment. Please place your order and complete the payment online before choosing self-pickup at our store.
5. Our self-pickup location is located at ‘Elegant Showers. 20 Great King Street North, Birmingham,B19 2LF’. Please plan accordingly to ensure that you arrive at the correct location.
6. By choosing self-pickup, you agree to assume all responsibility for the products once they have been released to you. Any damages or losses that occur during transportation or after pickup will be your sole responsibility.
7. Seller is not liable for any injuries or accidents that occur during the pickup process. Please ensure that you follow all safety guidelines and instructions provided by our staff to ensure a smooth and safe process.
8. By choosing self-pickup, you acknowledge that you have read and agree to these terms and conditions.
We hope that our self-pickup service can provide convenience and satisfaction for buyers. If you have any further questions or concerns, please do not hesitate to contact us.
If you have ordered the wrong item, the wrong size or no longer want an item, you will be liable for the
return. We will NOT collect this or cover the cost of return.
You will need to notify our customer service team via messaging service within 7 days.
Please note we do NOT provide an exchange service, so items will have to be returned for a refund.
Please note refund amount will be subject to how we received goods back and we will deduct fees for any
damaged item returned or any used items which have been returned.
We will not be able to accept a return and issue a refund if:
1) The item has been used
2) The product is missing parts which it originally shipped with
3) We have not been notified within 7 days from date you received delivery.
Further Details
Under the Trusted Goods Refund Policy, you have 14 days to return a product to us for a full refund,
providing it is unused and in a sale-able condition
Except for faulty items, we only accept returns of items that are in the same physical condition as they
were supplied. You must also have taken reasonable care to not mark or damage the product.
All returned items will be inspected upon receipt. If there is evidence that the products are not in the
same physical state and reasonable care has not been taken with them, then unfortunately you will not be
eligible for a refund. Please note this policy does not affect your statutory rights relating to faulty or
incorrectly described goods, or your right to cancel orders under the Distance Selling Regulations.
ITEM DAMAGED OR NOT RECEIVED
If you believe an item is damaged/defective you will need to contact our customer service team within 7
days of receiving delivery. We will analyse the fault and do our best to resolve this.
If any item is damaged/faulty, we will need images/videos showing the fault.
Please DO NOT dispose of the item as we would NOT cover this.
We strongly recommend that you check the goods for any damages/missing parts before storage.
To resolve any issues, we may offer advice/suggestions which would need to be followed, in order to reach a
solution
PRODUCT SPECIFICATION TERMS & CONDITIONS
As a continually evolving company, we reserve the right to change product specifications without prior
notice. Due to this, please do not book in any works for installation until order has arrived and has been
checked over.
Product colours & finishes represented online and on the actual product might differ slightly.
If you are satisfied with the product and the high levels of service we always strive to achieve, please
leave feedback to reflect this.
In the very unlikely event, you are unhappy with the service or the product received PLEASE let us know
before leaving feedback. We want ALL OUR CUSTOMERS to have a positive experience, so if you are unhappy, we
want to know so we can fix it!
If you believe an item is faulty/defective you will need to contact our customer service team within 7 days
of receiving delivery. We will analyse the fault and do our best to resolve this.
Please do refer to following points which explain what our guarantee covers and what is excluded;
If any item is faulty, we will need images/videos showing the fault. Please DO NOT dispose of the item as
we would NOT cover this.
To resolve any issues, we may offer advice/suggestions which would need to be followed, in order to reach a
solution.
Free spare parts are offered within 7 days from the date order has been received. There is a fee if this is
exceeded and this will depend on the original product received and the spare part you require.
Only manufacturing or material defects are covered by guarantee. It DOES NOT apply to normal wear and tear,
serviceable parts, neglect, abuse, accidental damage, glass damage due to installation.
Please DO NOT book any plumbers/builders until you have received and checked your item.
Please note we DO NOT reimburse cost of installation/fitting. If you have installed your product and have
then realized fault we will not cover or reimburse the cost of this, as we state everything must be checked
over before booking in works.
We also have an experiences customer support team which is there to support each purchase at every stage.
We have our friendly customer representatives here to answer any questions from the initial enquiry through
to after sales care.
