eBay

About Us

								Dylman Gardens

Our country, The United States of America, is a place where small business is the backbone of the place we call home. That is why it is so important to support those who have helped build this country. Dylman Gardens consists of a husband and wife team, Ryan & Erica Hamlet, but it doesn't stop there. This business has its roots in a family that has been farming in Sheridan, New York for 6 generations. Plants are in the blood of our being. We bleed green.

We are located on the coast of Lake Erie in the heart of Western New York's grape country. Vineyards are as far as the eyes can see. The air is filled with hard work and dedication to something that we all benefit from, plants. 

When you buy from us, you are buying from a family that has a stake in the building blocks of the United States. Each plant we sell helps stabilize the life of farming - small business. As citizens of this great land we all have a stake in the game we call the red, white, and the blue. We take pride in our home but we never forget that at one time we were all strangers in a strange land. America is beautiful, as we are all trying to do our part in keeping her alive and well.

Payment

	
										We accept the payment methods set by eBay.

Shipping

	
								We ship everyday but Sunday. Our handling time, depending on the time of year is between 2 and 10 days. We have these handling times to help us with the order volumes as our method of shipping takes time. We make sure that the plants arrive alive and safe. We have many years practice in this methodology. 

We may delay shipments due to weather, mainly temperatures during the winter and summer months. We want you to receive the nicest plant we can offer. Heat can dry out the best of packages. 

Please take note that we have no control over our packages once they are in the hands of USPS. Any questions should be directed to USPS with your valid tracking information once tracking information has been updated. If you cannot find your tracking number, contact us and we will verify your order's tracking number. 

You will receive tracking information (via eBay) when the shipping label is created and when our Postman has scanned in the package. Tracking information can take 24 hours to be updated. Please refer to USPS website once the label has been created.

Terms

								We guarantee that the Plants are as described in the above listing. Every plant is a little bit different. There will be variations in size but always within the parameters that are established in the body of the listing. The quality will always be represented to the fullest. 

Plants are alive and can be affected in all sorts of ways during shipping. The shipping process will undoubtedly be the most stressful situation that the plant will go through. We do everything possible to make sure the quality of the plants does not suffer during a stressful shipment. Once they are received, they need immediate care. Their roots need air, and their soil watered. Do not subject the plant to direct light, allow a 12 to 24 hours adjustment period. Transplant shock is a real thing. Be aware of it and take steps to alleviate it. 

And of course, if you have any questions or concerns, please contact us as soon as possible. We are always available to answer your questions.

Returns

								We typically do not accept returns as the plants don't usually make the journey back. If there is any issue with your order, please contact us and we will make sure the situation is resolved. We want you to be satisfied with the quality of plant you receive. 

We have a 2-day contact period from the time you receive your plant to the time you contact us. Pictures of the plant (s) and shipping materials are needed for verification. After that time period we have no control over the viability of care that is being given to the plant. We guarantee against any defects or shipping errors that may occur during the shipping process.


We will work out any issues that may arise with any given order. Please contact us if needed.