MISSING ITEMS
Royal Mail will not respond to missing item queries until 15 working days after the item was posted (not including weekends). A proof of posting is always obtained for any item that has been sent.
FEEDBACK
If you are at all unhappy, please do not hesitate to let me know before leaving feedback. I am always happy to rectify any problems.
RETURNS
Returns only accepted if the item has been misrepresented, is faulty or delivery has been delayed.