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 Delivery Options

Please note, shipping times are a guideline, and subject to change based on order volume, stock availability at the time of purchase or other unforeseen or unavoidable Australia Post delivery issues.

Please select your preferred postage option during the checkout process.

If you have not selected ‘signature on delivery’ at checkout, by default, you are authorising couriers or delivery agents to leave the order in question unattended by the front door, or somewhere the courier deems appropriate, or where applicable, at the reception desk.

You understand and agree that by granting the authority to leave, I and our couriers are released of all responsibility and liability for orders that have been delivered and left unattended.

This liability and responsibility transfers to you on delivery.

Please note that we are only able to ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Order Tracking:

You can then check the progress of your parcel through the Australia Post tracking site.

Most orders arrive on time, however occasionally the tracking may show as being “delivered” when you haven’t received your order yet. We suggest you contact Australia Post to ask for additional information about your package’s location. Make sure you have your tracking number available. 

Flammable Items:

Please note we are unable to send fragrances and other alcohol-based products via Express Post due to their highly flammable nature. Parcels containing flammable items can only be transported by road, which may affect delivery time. If you are purchasing multiple products and would like to have flammable and non-flammable items delivered separately, please place separate orders.

Delivery Requirements:

We recommend you have your parcel delivered to an address where someone will be available to receive it. A business address can be great for this reason, however if you are having your parcel sent to work, please include your company’s name (and the department or level where you work) to avoid having your parcel sit in the mail sorting room longer than it needs to.

Erroneously communicated delivery address:

The customer is exclusively liable for erroneously communicated delivery addresses. Customers are advised to check their delivery address details upon receipt of the order confirmation email and communicate any amendments to delivery address as soon as possible.

Please note that once your order is posted, it becomes your responsibility to contact Australia Post to organise redirection to your correct address.

Returns

Unfortunately due to the nature of the products we sell, we offer a no returns policy. For health and sanitary reasons cosmetics are not returnable. If you have any questions or concerns regarding your purchase please email me so I can try and correct it.