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SHIPPING RETURNS PAYMENT

Orders are generally picked and packed within 48 hrs of placement. Transit Time - East Coast - 2-4 business days / West Coast 5-8 business days. All orders are shipped via Australia Post. All domestic shipping options provide Tracking Services

Returns


Change of Mind Returns

Our “Change of mind returns policy” lasts 7 days from time of delivery of goods. If longer than 7 days have gone by, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt (order number) or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item if the purpose of return is not the fault of ALLDOCK Australasia. Shipping costs are non-refundable. If you decide to return your product as of no fault of ALLDOCK Australasia to receive a refund, the cost of original shipping will be deducted from that refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Address for Returns

414 Lower Dandenong Rd / Braeside / Victoria / 3195 / Australia


Exchange for Damaged or Defective Goods

We only replace or repair items if they are defective or damaged and fall within the manufacturers 12 month limited warranty period stipulated in the enclosed assembly instructions.


Before returning your purchase please contact us to lodge an enquiry. We will initially attempt to trouble shoot your issue. If your issue can not be resolved, we will provide next steps which will most likely require returning the item via Prepaid Return Label to our Customer Care Team, for assessment.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


There may be certain situations where only partial refunds are granted, these include:

Any item not in its original condition

Is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

If you are approved, then your refund will be processed, a confirmation email of the refund initiation will be sent to you. The credit will automatically be applied to your credit card or original method of payment.


If you haven’t yet received a refund, and you feel there may be an issue, please make sure to do the following before contacting us:

Check your bank account again

Contact your credit card company, it may take some time before your refund is officially posted

Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

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ABOUT OUR COMPANY

We believe there are more important things in life than searching for a free socket or the charging cable, or the irritation with an unattractive mess of cables.

 


Smartphones, tablets and other portable electronics have become ubiquitous in today’s world. It is no longer just the ‘tech lovers’ who are faced with the constant need of recharging their gadgets. In a regular household of two parents and two children, one is likely find at least four smartphones that need recharging – on a daily basis.


Dittrich Design decided to address this need, not by creating another gadget, but rather by creating furniture. This is where the ALLDOCK comes in.


ALLDOCK was conceptualized in 2012 as an element of interior design. The goal was to reduce cable clutter in an elegant, gimmick-free manner. Today we can proudly assert that the ALLDOCK’s design allows it to look as great in your living room, as it does on a conference table or in a hotel.


Gadgets tend to demand our attention and occupy our cognitive resources. Well-designed furniture, on the other hand, makes us feel comfortable with our surroundings, allowing us to focus on what really matters. We created the ALLDOCK so that the concern of, “How do I recharge my electronics?” occupies our customers’ minds no more than the question of how to settle into their favorite armchair.


The first model of the ALLDOCK was released in the end of 2013, with the help of the Kickstarter community. To date over 10,000 happy customers have chosen to furnish their home with an ALLDOCK in Australia & NZ. Our new model of the ALLDOCK was launched in Nov 2015. It features numerous small improvements, which add up to a large increase in user experience. All while retaining the same classical look and the sturdy feel of high-quality furniture.