All our products are genuine and officially licensed, factory sealed in their original retail packaging (with stickers of authenticity when applicable). We source all our products from official distributors in Australia and Japan.

We understand that Japan sell figures out of the boxes but we don't do that. Any figures we remove from the box for display or marketing purposes are never resold.

We do not sell fakes or bootlegs.

Toy Igloo offers Australia wide shipping at $8 for the first item, and an additional $2 for every item thereafter.
Orders are dispatched within 1-2 business days of purchase from our Perth warehouse, and we estimate between 1-8 working days for the product to arrive to you after shipment, depending on the state you're in.

Please message or email us before you return an item.

We will accept returns in the following circumstances:

• The request for return is initiated no more than 30 days after receiving the item.
• There is a manufacturing defect with the item. In this case, Toy Igloo will pay for the return shipping.
• The buyer has a change of mind AND ONLY if the item is factory sealed and unopened, and in the same condition as when the buyer received it. In which case the buyer will need to pay for return shipping. All returns of this nature will attract a 25% restocking fee.

Unfortunately we cannot accept returns from a change of mind after an item has been opened as all the products we sell are collectables. This also assures customers' peace of mind, as they will only ever receive authentic, factory sealed products from Toy Igloo. Thank you for your understanding.

All refunds will be processed within 72 hours after receiving the product back to our warehouse, and after an inspection where relevant.

PayPal is our default method of payment, but if you would like to pay by other means, then please send us an email or eBay message and we can organise another form of payment for you. We also accept VISA, Master Card or bank transfer.

Welcome to Toy Igloo's official eBay store!

Toy Igloo is an online collectables store based in Perth Western Australia. We are passionate in providing great service and products, and are collectors ourselves! Please feel free to shoot us any questions you have and enjoy browsing around our store.

https://www.ebay.com.au/str/toyigloo

We started our online store because we wanted to share our passion for collectables and pop culture with everyone! We source our products from official distributors in Australia and Japan so fans don't have to travel overseas just to get their hands on official, authentic anime collectables, or pay the sometimes exorbitant shipping prices.

We pride ourselves on being a 100% Australian owned and operated. Thank you in advance for supporting Australian small business!

We can be contacted via eBay messaging.