Petra Imports offers FREE ground shipping on all orders within the 48 states with no hidden fees. 

Most items will ship to Alaska, Hawaii, U.S. territories, and internationally for an additional fee, but please refer to the Shipping and Payments tab to view our shipping rates.

With 2 fulfillment centers nationwide, most items are delivered in 1-2 business days and when you place your order before 3 p.m. EST, it will ship that same day. 

We ask that you please provide a physical address for your order so it arrives on your doorstep safely and soundly as we cannot ship to APO/FPO/PO box addresses. Our team will ship your order to the PayPal verified address provided, so any address change request made outside of PayPal is not guaranteed. We cannot reroute a shipment after it has left the warehouse. Please make sure that someone is available to sign for your package.

Packages above a minimal amount may be subject to signature upon delivery (in accordance with PayPal and Credit Card processor requirements). Please make arrangements accordingly.

The carrier will make a total of 3 attempts to deliver and will send the package back to us if delivery is unsuccessful. If this happens, additional shipping of double the shipping cost will be charged (the cost of shipping back and forth) as well as our stated restocking fee of 20%.

International Shipping:
International customers are welcome! We currently offer shipping to over 100 countries, please contact us for shipping info.

Customs and Duties
International orders may be subject to local import fees, duty, customs, VAT charges or additional taxes, depending on the country of destination tax laws.

We are not responsible for any of these tax charges, nor can we offer any specific advice on import fees, duty, customs, VAT or taxes that you may be obligated to pay upon the arrival of your merchandise. Should you have any questions or requests for specific information regarding any of these potential charges, we advise you to consult with your local government import office.

We only accept PayPal for payment. Immediate payment is required for Buy it Now listings.

YES! We accept PayPal payments from all countries. Please be advised that PayPal requires that we ship to the address we receive with the payment. We cannot make any change. Please make sure to choose the correct address before completing the payment.

Returning Your Order: If you need to return something, we will happily accept your return for a refund within 30 days from the day it was delivered to your door. 

Return Process: 

1. Submit return request via the eBay Returns Portal.   
1. Find the item in My eBay under Purchase History and select Return this item from the More actions drop-down menu.  
2. Select the reason for the return. 

2. Please ship the product back to Petra Imports with all original parts.  
1. Return shipping is the responsibility of the customer.  

3. Our returns team will quickly ship your replacement or refund your payment.

Returned items are reviewed by us upon receiving them. We can only accept a return if it is returned to us in exactly the same condition as they were sent to you. All items must be in the exact same condition as we sent them and in original unopened boxes. They must include all internal packing materials, instruction manuals and all accessories. Please do not make any marking on the manufacturer box, or use it as a shipping box.

Please contact us for any exchanges as these are on a case by case basis.

Cancelling Your Order: Your order is important to us and will be processed immediately. If you happen to change your mind after payment is confirmed, our team will do our best to stop the order, but Petra Imports cannot guarantee the cancellation.