eBay

Shipping About Us Returns Shipping

Combined Postage Information

Added multiple items to your shopping basket and there isn’t a discount showing? Don’t Worry! Please make the purchase and simply message us or add a note to the order stating the discount hasn’t applied to your purchase and we will then refund you any overcharge.

	Shipping Services
	Royal Mail 1^st Class	Royal Mail 2^nd Class	Royal Mail Next Day Special Delivery by 1pm (Mon-Fri)	Royal Mail International Airmail	Royal Mail International Airsure Signed-for
UK & NI	1-2 Working Days	3-5 Workings Days	1 Working Day	/	/
Europe	/	/	/	5-10 Working Days	3-7 Working Days
USA & Canada	/	/	/	7-14 Working Days	5-10 Working Days
Australia	/	/	/	7-15 Working Days	5-10 Working Days

*Please note these are Royal Mail Delivery Aims

Royal mail will not consider an item lost in the post (UK & NI) until 14 workings days have passed since the item was posted and 30 working days for all other countries, therefore we may not be able to refund you until this has passed.

About Us

Thanks for taking the time to read a little more about our growing online business, we started

selling online more than 5 years ago, engaging in various trends that became a hit in the UK.

We have now diversified into the Fancy Dress market with our brand name REDSTAR

FANCY DRESS, we believe this is a huge market and can only get bigger and better in

years to come, because of this we aim to bring you top quality fancy dress products but

more importantly at a great price to match.

In the coming months you will see a brand new website produced along with social media

campaigns that could inspire anyone to get up and go party!

If you have any questions then please get in touch with us either through the eBay messaging

system.

Returns

If you wish to return an item please read the following information.

Returns must be made within 7 days of purchase.

You must take reasonable care of goods whilst they are in your possession. Goods must be
returned in an unopened state in order to receive a full refund within 30 days of receipt.
Items must be without damage and in a suitable condition for resale. Any cardboard
headers must not be folded. We cannot accept any returns without their original packaging.
Costumes can typically be opened and tried on and then resealed. All goods will be
inspected on their return. Postage & Packaging charges will not be refunded

Due to their nature, items such as teeth, facial hair, wigs, make up, tights & stockings
cannot be returned unless unworn or unused, this is due to health reasons.

We will not refund the cost of postage and packaging for you to return goods to us.

When returning goods you must open a returns case through eBay and include a note of your
name, address, reason for the return eBay item number & user ID. Alternatively you can
return the original invoice in the package which has all the order information on it.

We strongly advise that you use Royal Mail’s “Recorded Signed For” service or their “Special
Delivery” service when returning goods to us. We cannot be held responsible for goods going
missing or lost in the post on their return to us.

Unlike many other eBay traders we will never charge you a restocking or administration fee.

We aim to make refunds on the same day as the return back to us, however please allow a few
days for a refund to be processed. If an item is returned to us that, due to reasons outlined above,
cannot be refunded then we will inform you of the reason for this. We can return the items back
to you if the postage & packaging costs are met, otherwise the items will be destroyed.

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