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Our 30-day money-back guarantee does not affect your statutory rights.
If there is a fault with your product or if it is damaged during transit then simply email us stating your item number and ebay user ID and we will quickly resolve the matter for you.
Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 14 working days after the day you receive the item.

Shipping

Free postage is applicable to most delivery addresses within the UK mainland.

Overseas post can take 7-10 days (some cases could be longer)

All instock items will be dispatched as soon as payment is cleared. Some items can become out of stock before an adjustment to our eBay listing can be made and although this is very rare, you will always be informed.

You will need to make sure that someone is available to sign for your delivery if by courier or delivery of your order may not be possible.

Items delivered by Royal Mail will be either First Class, or Royal Mail Standard Parcels.

Although we cannot be held responsible for items lost in the post we will always obtain proof of postage at time of posting. The Post office do not consider an item lost in the post unless 15 days has lapsed since the item was posted. Once 15 days has lapsed you will be refunded in full or sent a replacement.

Courier delivered items are automatically insured.

We are unable to ship items to destinations outside of the United Kingdom.

Unfortunately we are unable to accept personal callers

We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security we only despatch your order to the address you provide us via PayPal.

Welcome to Firewire Online. We're a uk based company specialising in Electronics, home accessories and much more.

For unbeatable service before and after your purchase choose Firewire Online.