Shipping Policy

U.S. Orders

• Free shipping on all U.S. orders — no minimum order required.

· Fast and free Priority shipping: 1 – 2 handling business days, and 2 – 5 business days once it leaves our warehouse.

· Expedited shipping – Available for a flat rate of $19.99 – 1 business day to process order, and 2 – 3 business days for shipping once it has left our warehouse.

International Shipping (Outside the U.S):

· Face & Body Shoppe gladly accepts orders from all over the globe. Shipping rates and fees may vary depending on the delivery address for your order.

· Shipping requires 1 – 2 handling business days, and 2 – 3 weeks once it leaves our warehouse.

International shipments are subject to Customs inspections as well as possible fees and/or taxes. These additional costs are based on which country the package is shipped to, and payment is the responsibility of the customer, not Face & Body Shoppe. Shipping delays could be as lengthy as 2 – 3 weeks, depending on Customs. A signature may also be required upon delivery. We reserve the right to cancel any international order, depending on the situation. Shipping charges, taxes and other country’s fees are non-refundable.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 2-3 weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes to process our refund request (3-5 business days).

If you need to return an item, simply log in to your account and request to return the item/s you have purchased We'll notify you via e-mail of your refund once we've received and processed the returned item.

Our return address is:

Natural Elephant

680 Crown Industrial Blvd Ste D

Chesterfield, MO 63005

-Please contact us before you return any items, as we will not be aware of the return, and delays may occur.

Payment Policy

We require immediate payment on all orders. Once this payment has been accepted, your order will be processed and shipped as soon as possible.

Feedback

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We appreciate you leaving feedback on your order with us. Please inspect your item once you receive it to make sure it meets all expectations. Positive 5-star feedback is recommended if the item is correct to what you have wanted. Please contact us prior to leaving feedback if you have any questions or concerns with your order. We stand by every eBay transaction and strive for excellence in customer service.