We ship goods to all countries of the European Union (except Denmark and Malta), Australia, New Zealand, Japan and South Korea. For purchases from other countries not listed above, please contact us prior to bidding. Excellent service and fast delivery. Here are positive feedbacks we received from our buyers. - - We process and ship orders next or same day after purchase every day except Saturdays and Sundays.
- - We ship all products from Harrison, NJ using USPS, UPS, DHL or Fedex at our discretion. It takes approximately 3-7 (up to 10) business days after dispatch to deliver the item within the continental US.
- - At your request we can ship items to UK, European Union countries (except Malta and Denmark), Australia, New Zealand, Japan and South Korea. Please contact us before purchasing items. It takes about 5-14 days for items to be delivered to certain countries. For some countries like Australia, New Zealand and South Korea, it may need extra 3-5 days for items delivery.
- - If the item has not been received within 7 days, we will provide a delivery confirmation number or tracking number upon your request and try to help resolve any delivery issues.
- - We can only ship the products to physical addresses (USPS or Fedex valid); for shipping to APO/FPO boxes, please contact us in advance.
- - We are unable to ship the items to the addresses which are temporarily occupied by the customers i.e. hotels, motels, resorts and inns.
- These charges are the responsibility of the buyer. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
Return and guarantee conditions The warranty period is specified in the product description. If the warranty period is 200 days, unless otherwise stated in the product description. This guarantee is not transferrable. It only applies to direct customers upon presentation of the proof of purchase, ie the original invoice. The seller's maximum liability is limited to the purchase price of the product sold by HQRP-US. HQRP-US shall not be liable for any punitive, consequential, or special damages for personal injury or property damage, or any other loss or injury, under any circumstances (including lost profits) other than the replacement or refund of the purchase price of a defective product. Please see the following link for the full return and warranty policy: https://stores.ebay.com/HQRP-USA/Terms-and-Policies.html opening hours - Our company's working hours are: Monday to Friday from 10:00 a.m. to 5:00 p.m. EST. We will reply to your letter during these working hours.
- We generally reply to emails within 24 hours (excluding weekends). However, we reserve the right to reply to the email within 48 hours.
Locations and Taxes - - If you are a company and/or a reseller, please provide us with a reseller certificate before purchasing.
Privacy Policy - We do not share our customers' private information with third parties, except as required by law or court order.
We accept only as a means of payment. You can pay with major credit and debit cards through PayPal. Please pay for the product within 4 days after completing the purchase. As per policy, we report all unpaid purchases. - We reserve the right not to ship the orders to unconfirmed addresses or your paypal account without protection. Please ask before bidding.
- All sales are final so don't hesitate to ask questions BEFORE placing a bid.
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