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How Our Repair Services Work

Repair is undertaken in a controlled professional environment by highly experienced and qualified engineer.

If you are in need of a collection, we can arrange a courier to collect from you, however, it would be your responsibility to securely package your faulty unit to prevent damage whilst in transit.
Alternatively, you can arrange your own delivery.

Inspection

When your machine is received, it will be assigned its own unique repair reference and location to ensure that the machine and any parts/accessories that you provide to us are kept together.

We will then inspect the machine to establish where and what the fault may be, and what the best and most cost-effective repair solution is for you.

Quotation

We will review any part requirements and complete an inspection report with a repair cost including parts and labour. This report will be emailed to you for your approval before we make any repairs. If no email address is provided, we will call you to discuss the quotation.

If the estimate is declined, or the unit is deemed beyond economical repair (BER), there are no additional charges to pay other than the carriage cost if required. If you do not want your faulty item returned, we can dispose of the equipment responsibly for you free of charge.

Repair

After your approval has been received, we will purchase any components required, if not already held in stock. All repairs completed are inspected and tested thoroughly before the item is despatched back to you.

Delivery

Once the repairs are completed to our satisfaction and all tests have passed quality inspection, we will contact you to arrange collection or delivery via courier. Please specify any special delivery instructions or change of delivery address to us in plenty of time and before the item is despatched.