Microsoft Office 365 Top Questions:
Q: What is
the difference between Microsoft 365 (subscription) and Office 2021 (one-time
purchase)?
Microsoft 365 is a
subscription that includes the most collaborative, up-to-date features in one
seamless, integrated experience. Microsoft 365 includes the robust Office
desktop apps that you’re familiar with, like Word, PowerPoint, and Excel. You
also get extra online storage and cloud-connected features that let you
collaborate on files in real time. With a subscription, you'll always have the
latest features, fixes, and security updates along with ongoing tech support at
no extra cost.
Office 2021 is sold as a one-time purchase, which means you pay a
single, up-front cost to get Office apps for one computer. One-time purchases
are available for both PCs and Macs. However, there are no upgrade options,
which means if you plan to upgrade to the next major release, you'll have to
buy it at full price.
Q: Do I need internet access to run
Microsoft 365 or Office 2021?
Internet
access is required to activate and install, but not to use Office apps such as
Word or Excel once you have these fully installed on your computer.
For
Microsoft 365, connecting regularly ensures you can receive the latest apps and
features.
Q: Will
Microsoft 365 be identical on a PC and a Mac?
No. Apps are
tailored to work best on each operating system. The apps available for Mac
users and the specific features included may be different from those available
for PC users. With Microsoft 365, you can be flexible. With your account, you
are not limited to exclusively Mac or exclusively PC, so you can transition
across devices.
Q: What is a
Microsoft account and why do I need it for Microsoft 365?
Your Microsoft
account is the combination of an email address and password that you use to
sign into services like OneDrive, Xbox LIVE, and Outlook.com. If you use any of
these services, you already have a Microsoft account that you can use, or you
can create a new account.
Q: I purchased Microsoft 365. Where can I go
to set up my account and install Microsoft 365?
To
set up your account and install Microsoft 365 for the first time, visit setup.office.com.
If you have already created your account, visit account.microsoft.com.
Q: How do I
download, install, reinstall, activate, or update Microsoft 365 or Office 2019?
Once you
have purchased Microsoft 365, you can install it from the
Services & Subscriptions section of your Microsoft Account page
Q: Can I use Microsoft 365 in languages
other than the one I originally purchased?
Yes.
Microsoft offers simple and cost-effective solutions for multilingual
individuals, families, and small businesses.
Each time you install Office apps
on an additional PC or Mac at, you can choose the language in which to install.
Q: What is OneDrive?
OneDrive is an online storage service that you can use to store documents,
notes, photos, music, videos, or other types of files. With OneDrive you can
access your files from nearly any device, and you can share them with others.
Customers with an active Microsoft 365 Personal subscription receive a 1 TB of
OneDrive storage per subscription.
Q: What
happens to my documents if I cancel or end my Microsoft 365 subscription?
Documents
you have created or copied from others fully belong to you, and you can save
them locally on your PC or Mac and/or store them online via a cloud service
like OneDrive. Once your subscription expires, your Office apps enter read-only
mode.
Q: Are your software products sold with
a warranty and what is the reason for your low prices?
All products supplied by Xtrasoft Limited are sold with a minimum of 1-year manufacturer's warranty.
Software has been our specialist area since incorporated in London in
1999, in 2021 our software purchasing was in excess of £2M hence
the reason for our low prices.
Q: What happens to my Licence Key once
sold to me?
Once
you
purchase a Microsoft Office from us your Product Key Card (PKC) is
scanned and emailed with its instructions, your Office Serial Number
recorded onto your VAT invoice, and once all these tasks are completed
your PKC is ready
for the final shredding stage (unless a physical product has been
purchased
instead of digital delivery).