Larger Items

For larger items such as appliances, ceramic and granite sinks a delivery date must be booked before we can dispatch the items. A failed delivery attempt may incur a delivery recharge. All large items are sent via a 2-man, national carrier service, who will notify you of a 2-hour delivery window.

All Large Items - AB37-38 44-45 54-56, HS, IV, KA27-28, KW15-17, PA20-25 27 41-49 60-78 80, PH19-40 41-44 49-50, ZE Postcodes - £49.99 Delivery Surcharge.

Isle of Man, Channel Islands and Scilly Isles - £99.99 Delivery Surcharge.

Unfortunately, we do not deliver large items to Northern Ireland.

Please remember that deliveries for large items require a signature and any damages sustained during transit must be reported with 48 hours of delivery.

Deliveries of large bulky items to remote locations may take up to 10 days

Smaller Items

Smaller items such as taps, smaller stainless steel sinks, lighting and accessories will be sent via DPD or DX on a next day delivery service who will notify you on the day of delivery of a 1-hour delivery window.

Scottish Highlands Postcodes: FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50 - £19.99 Delivery Surcharge

Scottish Islands Postcodes: - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3 - £19.99 Delivery Surcharge.

Isle of Man ? £19.99 Delivery Surcharge.

Channel Islands, Scilly Isles, Northern Ireland (2-day delivery) - £29.99 Delivery Surcharge.

Based on the Fylde Coast in Lancashire, Appliance House was established in 2008. We operate from our head office in Blackpool where we hold stock of thousands of products in our distribution centre.

Our aim is to supply quality sinks, taps, appliances and kitchen accessories at great prices. Most importantly, our mission is to provide an exceptional level of service to all our customers throughout the whole shopping experience.

This will always remain our primary focus. Every day we strive to provide an excellent service and a user-friendly e-commerce journey for everyone.

If you need advice, just email us, or call us on 0330 0020 229 and we can call assist you. Above all, we're here to help and hope to make your buying experience as smooth and as simple as possible.

We accept the following payment methods: Apple Pay, Google Pay, PayPal, American Express, Visa, Visa Debit, MasterCard, MasterCard Debit, UK Maestro, Electron and Visa Delta. We do not accept Diners cards or cards issued from banks outside the UK, cheques or cash on delivery.

Transactions are made as safe as possible as all payment card details are 128-bit encrypted using SSL security technology. SSL (Secure Socket Layer) technology is a protocol for web browsers and servers which allows the authentication and encryption of links and data between networked computers. Essentially, it means sensitive information is encrypted so that only the intended recipient can access it.

Card payments will be subject to fraud prevention. 3D Secure, Verified by Visa and MasterCard, SecureCode are implemented on our site and you may be required to sign up to this service during the checkout process if you are not yet registered.

Please read this document carefully and print it off or download it before placing your order.

This eBay store operated by Appliance House Ltd (referred to as "we", "our" or "us"). These terms will apply to all your (referred to as "you", "your" or "the buyer") purchases of items either processed via our website or over the phone. Please check the conditions below before you make any new purchase as they will be updated from time to time.

All contracts formed between us for the purchase of items from this website shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

The contract's content will be stored. You may store the terms found on our website (https://www.appliancehouse.co.uk/terms-conditions/) and readily look them up. For safety reasons your personal data is not available via the internet. We keep this data in confidence according to our Privacy Policy (https://www.appliancehouse.co.uk/privacy-policy-cookies/).

If you discover you have ordered an incorrect item, please give us a call or email so we can arrange collection of the unwanted goods and organise re-delivery of an alternative product. If the order has been delivered a collection charge will be incurred.

Please be careful when selecting your appliances to ensure they are the ones you require. Collection charges reflect the true cost of collection which will be liable by the buyer.

Collection charges vary dependant on the area you live and the size of your parcel.

Small Parcel (Via DPD or DX)

·         Mainland UK - £25.00

·         Channel Islands - £30.00

·         Scottish Islands/ Highlands - £25.00

·         Isle of Man - £25.00

·         Scilly Isles - £30.00

Large Bulky Items (Via 2-Man Courier)

·         Mainland UK: £60.00 Sinks & Appliances. £80.00 Range Cookers & Side by Side Fridge Freezers.

·         Scottish Islands/ Highlands: £80.00 Sinks & Appliances. £120.00 Range Cookers & Side by Side Fridge Freezers.

·         Channel Islands/ Isle of Man: £125.00 Sinks, Appliances, Range Cookers & Side by Side Fridge Freezers.

Small items can be returned by the buyers chosen courier at their own cost. Please let us know by post or email if you plan to return the goods this way.

If you wish to cancel the order under the Distance Selling Regulations Act you may do so in writing via email to arrange collection. We will respond to your email within 1 working day. Under the terms of the distance selling directive you, as the customer, have a duty of care for the product whilst it is in your possession.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

If you find a fault after the goods have been fitted you should do the following.

Step 1 - Check the manufacturers instruction book to ensure that it has been installed and is being used correctly.

Step 2 - Email or call us (stating your order number) to report the defect within 2 days of discovery.

Step 3 - Allow us to arrange a manufacturer's engineer to visit your home to inspect the faulty appliance.

We shall, at our discretion, repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Appliance House.

If the engineer cannot find a fault with the product you may incur a call out charge.

If an exchange is necessary, the manufacturer will arrange this without unreasonable delay and without charge. In most cases an uplift number will be provided by the engineer to authorise a replacement, this must be provided to us before we can replace the faulty appliance.

IMPORTANT! You must not attempt to repair any items yourself or contract a third party to repair the faulty goods. This will void the manufacturers' warranty.

Fair wear and tear in our reasonable opinion, abnormal working conditions (i.e. non-domestic use), failure to follow manufacturer instructions, misuse, alteration, accidental damage, deliberate damage or negligence will also void the manufacturers' warranty.

Extended warranties are available from most manufacturers and other providers should your goods eventually fall outside of their warranty date. This is recommended by Appliance House.