Prejudice and Discrimination in Hotels, Restaurants and Bars

Hardback

Condition: New

Editors: Conrad Lashley

Publisher: Routledge

Format: Hardback

ISBN: 9781032030449

Description

Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars.

Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ‘right person for the job’ in practice results in some applicants appearing to be ‘more right’ than others.

This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits’ appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned.

Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere.

This book will be of great interest to both upper-level students and researchers of hospitality management and human resource management, as well as wider social science communities, such as scholars of sociology, anthropology, industrial relations, human resource studies and personnel management.

Table of Contents

1. The Psychology of Discrimination - Conrad Lashley

2. Hidden in Plain Sight? Covert Prejudice and Subtle Discrimination - Conrad Lashley

3. Aesthetic Labour and Discrimination - Dennis Nickson

4. Fat Boys Don’t Fly: The Tyranny of the Thin Frontline - Conrad Lashley

5. Five-Star Racism - Latifa Benhadda

6. Why Women Don’t Become Chefs - Conrad Lashley

7. The Boys' Club: Gender Bias in Hospitality Hierarchies - Maria Gebbels

8. Gender Profiles in Chinese Organisations - Pola Wang

9. The Poverty of Luxury: Bias in Hospitality Management Education - Conrad Lashley

10. Inequality in the Brazil Labour Market - Roseane Barcellos Marques

11. The Bolthole of Self-Employment: Migrant Workers Avoiding Prejudice and Discrimination - Jeroen Oskam, Adele Ladkin and Maja Turnšek

12. Looking at THEM and seeing US - Conrad Lashley

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