Chameleon Codewing Ltd

Dispatch Time

Please check the dispatch time on the item, We try to dispatch all orders made before 3pm on the same working day however some items may vary.

If after 3pm the item will normally be dispatched the next working day, After 3pm Friday the item will be dispatched Monday.

Your order will then be sent via the delivery method stated on your order.

Once dispatched

A tracking number will be uploaded to eBay, sadly eBays tracking system does not always work so we recommend you check the tracking number against the courier own website for up to date information.

VAT Invoices are automatically send via email you your listed email address after the item is marked as dispatched, please check your Junk mail if you have not received this.

APC

You can track this delivery via APC-overnight.com or using the APC Direct App
If you have checked this and the item has still not arrived within 5 days please contact us and we will look into this for you.

ParcelForce

We use Parcel force for our larger items. A tracking number will be updated you your order once dispatched, and should be trackable via eBay, however you may wish to check Parcelforce.com to check.
If you have checked this and the item has still arrived within 7 days please contact us.
We are open Monday - Friday between 9am - 5.30pm

Royal Mail

Royal Mail take around 2-4 working days to deliver on average, However we have to wait 10 working days before we can make a complaint so please be patient.
If the item still has not arrived please contact us and we will look into sorting out the issue for you

We are open Monday - Friday 8.30am - 5.30pm all messages will be responded to within 2 working days of receipt. 

Unfortunately some items can get damaged in transit or get missed in the quality checks. If you have received a faulty or damaged item we can often sort the issue without you having to return the item.

To help up resolve the issue, please send pictures of the fault with your message.

Please follow Ebays returns process and raise a returns case, this should allow you to print a returns Label that will have our address and References already on. if an item is returned to us without this label then it will delay the returns process.

CHAMELEON CODEWING LTD
NORTHEYS FARM
YELDHAM ROAD
BELCHAMP WALTER
SUDBURY
SUFFOLK
CO10 7BB

We are open Monday - Friday 8.30am - 5.30pm all messages will be responded to within 2 working days of receipt.

The Chameleon Group has been operating since 1989 and we have been at the forefront of the motor vehicle accessories. Chameleon is a Founding member of the FCS Silver award Scheme promoting high quality standards through the industry.

We are the UK's largest distributor of motor vehicle accessories within Europe and our client base includes some of the UK's top 500 companies, Several Major Cellular Networks, Leasing Companies, High street retail chains and a base of over 600 active dealers from our central base in Colchester Essex. So rest assured your warranty will always be honoured,

Since the Introduction of several pet products designed for vehicles in 2016 Chameleon have since expanded to the this area, and now have a complete range of Pet products from bowls, leashes, cages to toys.

We are open Monday - Friday 8.30am - 5.30pm all messages will be responded to within 2 working days of receipt.