Feedback : Our feedback is very important to us. We will always return positive feedback once received. If you for any reason feel you have not had a positive transaction please contact us before leaving feedback as we are always happy to help with any problems and go out of our way to make our customers happy.

Postage: We try to make sure the postage costs are fair, and cover the expenses necessary to get your product to you. Please only bid on an item if you are happy with the quoted postage. Our preferred delivery method is via Parcelforce , TNT , DHL Couriers, as items are signed for and can be tracked if lost or delayed. This protects us, the seller, and the customer. A receipt is obtained for all items sent (UK and International deliveries), and can be provided as proof of postage if an item is lost. Please email for tracking numbers. Postage covers UK mainland only. Channel islands, scottish highlands and ireland are not covered in price. Please ring for price. 

Lost Items: Whilst every effort is made to ensure your item arrive in a timely and un-damaged manner by using reputable carriers, things can go wrong and due to a number of unscrupulous eBay buyers any claim for loss or damage in transit will be subject to our claims procedure and thoroughly investigated. WE WILL ONLY REFUND ON LOST ITEMS WHEN ALL CHANNELS HAVE BEEN INVESTIGATED.

Faulty Items: we will replace the item if its faulty all parts tried and tested before sent out.

All products must be returned in original packaging and unopened if sealed, if the item is a brand new sealed item and has been opened we are not obliged to offer a refund on the purchase.

Acceptance of returns due to buyer error will be at the discretion of A1 JAP SPARES